Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So my current landline and Broadband contract expires soon and I'm looking to change to EE. I am also looking at replacing Sky with a streaming TV serviceHere's where I get confused.If I look at EE broadband, I can keep my existing landline number an...
EE app wifi control not working keeps saying it can't load and iv deleted and re downloaded the app and still not working
As the post says, This all comes from the same cabinet and comes from a central location within our flat building.Tried to sort this a few times to no avail.I have been told I may need to submit an ORDI. Has anyone does this and has it worked?
I switched over from BT to EE for my BB around mid December as I am already a mobile customer. The BB does not show on my account although I noticed a direct debit has been taken - the full amount has also been taken even though it is just under 3 we...
Hi all, First up, apologies, as I know these type of questions have been posted many times, although I am somewhat confused with the range of answers. Hoping that XRaySpex can maybe provide me with a conlcuding answer as to the way forward. I won't g...
I have "smart hub plus" and whe download something i have only 6-8 mb per second. And i now that's problem not in my pc. Maybe its can be problem with my street or place where i live. Because before i have another plan and i have same speed. Sorry fo...
My WiFi is connecting to my tablet and I can use the Internet on that device but when I try my mobile devices it just says "connected with no internet". I have tried troubleshooting multiple times and it says it should be working but it's not, I'm no...
I’ve just received and set up a Smart Hub plus on migrating to ‘New EE.’ I need to extend the Wifi into a low/no signal part of the house, but don’t fancy paying £10 a month in perpetuity for a Smart Wifi Plus unit. What are the alternatives? Will a ...
I decided to stay with EE when my contract was due for renewal but I now can't access my account online in spite of several phone calls to Customer Services. The message 'Account Closed' is displayed. However I have recived 2 e-mails inviting me to l...
HelloMy broadband contract is about to end, is it possible to change the account from a personal account in my name to an account under a business name. Thank you.
