Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I want to get FTTP, there has been some work done recently in our area and now https://www.openreach.com/fibre-checker/my-products says I can get 1800mbps down and 120mbps up. They say that EE can provide this but when I go to EE they say they can't....
I am having some wifi issues with my new EE Smart Hub Plus router and have swapped back to using the EE white Smart router, to see if it too has the same issue.My white EE Smart router is on firmware v0.05.03.03271-EE 28th October 2023. Please can a...
Is there a way to set the DV phone (EE "landline") with a 3rd party router?
Hi I have recently decided to go with the 1.6gbs broadband package, I’ve watched a video or 2 on YouTube that says the Ethernet ports are capped at 1gb speed, is this still the case? thank you
Hi - I have a new plan starting on Tuesday 6th (anytime up to 23.59). I haven't plugged in the new box yet as I'm concerned about loss of internet. I'm already with EE but renewed and upgraded plan. My daughter has to submit some important work tomor...
Got new smart hub plus ready to transfer from existing EE broadband to a new contract tomorrow. Trying to set it up ready but on plugging in and switching power on there are no lights at all. Does this mean the hub is faulty or does it not light ...
Hi GuysI host my own OpenVPN server at home. with a number of remote clients10PM last night, all my remote EE mobile devices were working.There have been no changes to my systems settings in the interim period.From the mobile client end, I can see ...
whenever i try to link my ee broadband with the myee app it tells me "please enter a valid billing account number". i have tried multiple times over and over but it keeps saying the same thing.any suggestions on what to do?
Had this issue with PlusNet and now same here. Been weeks now, support haven't managed to help. Qube engineer blamed openreach, openreach engineer comes by and says it's a profiling thing because line tests fine. But both engineers got same results a...
Hello, I am trying to find out about how to get a stronger Wi-Fi connection in my house. I live on the ground floor of a three story house with thick stone walls that limit the Wi-Fi signal massively.The EE-Hub router is on the floor above in a separ...
