Terrible service from EE switched to EE from BT

Markashley0
Explorer

‎08-08-2024 04:49 PM

Still waiting for equipment  for broadband signed up 23rd July phoned everyday since promised calls from manager no response very rude had two appointments made with engineer to fit equipment had to tell them to not to  come as waste of there time. Can't link accounts   I am at my witts end dont know what to do.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎08-08-2024 06:15 PM

Hi @Markashley0 

Were you already with BT before switching over to EE. 

You can complain here:

https://ee.co.uk/help/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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JimM11
Brilliant Contributor
Brilliant Contributor

‎08-08-2024 06:21 PM

@Markashley0 No one has access to any of your account information, so therefore no idea what or how complex your swap/install from BT - EE involves. If EE CS has accepted your change, is it possible that BT are holding it up but they should be able to supply the information that you require? What package are you going to, have you received e-mails regarding change over/activation etc...

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