Useless broadband.

[alanholtham]

After many years as an EE mobile customer I was sufficiently impressed by their easy customer interaction to sign up for broadband. What a mistake!! Really struggling to get any signal in the kitchen, used to be fine on sky copper. After complaining they sent an engineer who agreed that the signal was poor and would suggest we were given some boosters to make it vaguely usable.  After hearing no more I eventually contacted the help desk to be quite rudely told that they only guarantee the service as far as the router, so tough! That’s fair enough but to be getting 1.5 mbs from an incoming 300 is pathetic. I was offered some boosters at £10 per month each, discounted to £5 after I complained. Router is obviously very poor, do not sign up for this you are trapped with a totally useless service. Will just have to pay the cancellation charge and go back to Sky. Every thing everywhere, more like nothing anywhere. Bye bye EE. 

[Chris_B]

@alanholtham  It’s just called EE and has been since 2013.  
   Have you tried relocating the smart router ?  It could just be something in your home that’s causing interference.   Ie a TV perhaps if the router is near it.    Have you tried selecting a different channel within router admin?  

[alanholtham]

Thank you. No I can’t move the router far as it’s a fibre connection, I guess Openreach would have to do that. The EE engineer sorted some channel interference but said that something is blocking the signal. My issue is that it was far better on the previous copper connection. 

[XRaySpeX]

Which EE BB plan are you on? What EE router do you have?

[JimM11]

@alanholtham ? In terms of position of Previous/Now of both routers, does the EE router sit were your sky router used to be. The speed of copper/fibre is not the question here, just strength of the wireless wi-Fi signal, and which EE router that you have currently.