Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45308 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88152 Views
  • 11 replies
  • 12 Helpful

Resolved! Using EE Smart Hub + BT Whole Home Wifi (3 x White Discs)

I have EE Full Fibre Max Gigabit broadband which includes the White EE Smart Router.I have also recently purchased the BT Whole Home Wifi (3 x White Discs) pack, and set them up as per the BT instructions, using the BT app, and they work great - No i...

jthodgk by Investigator
  • 2955 Views
  • 3 replies
  • 1 Helpful

No internet connection

Hi, My internet connection keeps dropping randomly throughout the day. The smart hub says it’s connected, aqua solid light etc but not actually able to use on any devices as it says “no internet connection”When I reboot the router it starts working a...

Alicephil by Contributor
  • 486 Views
  • 4 replies
  • 1 Helpful

Frequent disconnects

Hi,I have been experiencing frequent disconnects on my broadband line for several months now.I have had two engineers visit and both have assured me that the line is fine.I have called customer support numerous times and they have detected a fault on...

Resolved! Nowy contract

Mam unowne na internet szerokopasmowy, czy moge dobrac do tej umowy nowy telefon z numerem?

Resolved! Two Accounts

Hi.Just opened 2 EE acounts for 2 different locations. At present I'm receiving texts about setup which have no indication of which location they refer to. In adition 'My EE' only contains reference to one of the accounts, but doesn't state which. Do...