Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44388 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86038 Views
  • 11 replies
  • 12 Helpful

No internet

My home broadband is not working since 11: 00  last night all bills up-to-date and paid for 

Tank10 by Visitor
  • 316 Views
  • 2 replies
  • 1 Helpful

Broadband outage

Can someone confirm if there is a bb outage in the Trowbridge, Wiltshire area please. Flashing orange Internet light on router. Checked outage sites and conflicting infoThanks

Broadband issues in Tickhill, Doncaster

Hello, we have had no Internet since yesterday around 8pm. At first we thought it was our router but then discovered the whole street are having the same issue. Anyone knows what's going on? 

Dbx by Visitor
  • 320 Views
  • 1 replies
  • 1 Helpful

Account number won't sync

I recently received the EE 5G router as well as my first bill in the mail indicating my account number. However, when I go to sync this account number to My EE I get the following message: "Please enter a valid billing account number" And also, for s...

drp6678 by Visitor
  • 508 Views
  • 1 replies
  • 2 Helpful

My internet has been down for three days.

My internet has been down for three days.  I have been following the down detector, and know that this isn't an isolated incident, with many reports being filed around the country.  Important information:  I have restarted my routerI have turned it o...

TheLord by Investigator
  • 461 Views
  • 4 replies
  • 3 Helpful

Internet is down

Broadband is not working. Is thete problem in my area xxx xxx Chelsea in London. Broadband not working. Please txt me on mobile xxxxxxxxxxx Darron xxxxxxxxx   [Mod edit: Please do not post personal information on the public board. Thanks!]

DarronEE by Visitor
  • 391 Views
  • 3 replies
  • 0 Helpful

Orange.net email server still on DNS?

Hi allI know that the Orange.net and other services were made not available in 2017 but I am having an issue with account passowrd resets on a system that I used to use an oldOrange.net emails address with. The third party will not change may email a...