Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, i’ve had a similar issue. I migrated from BT to EE equipment due to BT accidentally closing my account due to an “admin error” so went with it and got the fttp 900 package, already had the fibre installed just needed the extra speed and the perk...
Hi,I switched from EE to BT Broadband on 08.11.23 (as part of my wife's EE Mobile deal).We have paid our first payment for the BT service but we are still being charged for our old EE broadband. I assumed it would be a straight switch and I wouldn't...
Hello All,A very interesting experience today as all of my devices, Smart WIFI and Smart connect suddenly started to flash Aqua (pairing to Hub my understanding). This when on for about a hour when my EE Smart Hub Plus lost connecting and went RED a...
I have set up a montly direct debit with EE for the broadband service. After an automatic compensation, there is now credit in my account.How can I pay my next bill using the credit? Will EE still take my direct debit next month, as I cannot find the...
HiI have just switched from BT to EE internet. I’m trying to access my new bill in my existing EE mobile account. It’s asking for account number which has been not given fully to me via email. How do Zi set it up ?
Hi is there something wrong with broadband mine been off about 1 hour
How do I get to talk to someone about my broken EE Broadband, I am tired of going round in circles with the diagnostic bot !
I was today persuaded by EE to transfer my broadband over to BT for faster speeds and cheaper bill. I have only had my EE broadband contract for 3 months and now really worried about getting a huge bill for early termination. Are EE & BT transferring...
Can anyone advise how long does it take for the Landline to become Active after migrating from BT Broadband & Landline to EE . Broadband working but Landline NOT
Whenever I enter the password for my wifi I get a message either saying its incorrect or cant connect.I had the same issue with the mobile until I scanned the QR code and so now it's ok, just need to connect the laptop. The Qr code showed the passwor...
