Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45225 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87946 Views
  • 11 replies
  • 12 Helpful

WIFI range dropping out

Hi, this problem seems to gotten worse over the last few weeks/months. Basically the broadband speed is stable at all times when using an ethernet cable and is fine most of the time via wireless. However, at random times (happens 1-3 times a day) the...

wifiwoes by Investigator
  • 1087 Views
  • 5 replies
  • 1 Helpful

Resolved! Broadband router password

My broadband access username is xxxxxxxxxxxxxx. What will be my password? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

OlegLT70 by Investigator
  • 1106 Views
  • 3 replies
  • 0 Helpful

Resolved! Smart bulbs

I have recently changed over to the new fibre broadband router but my existing smart bulbs will not connect  I have been connecting them to the 2.4ghz band but no luck...have also been sent a replacement router still no luck. My Amazon Alexa smart pl...

Alpina123 by Investigator
  • 1351 Views
  • 7 replies
  • 2 Helpful

Automatic compensation

I ordered my fire connection in September 2022, EE gave me a completion date in early November. It was 46 days later after I have requested updates on numerous occasions, the connection was made. This connection only lasted a matter of a few hours an...

Dod111 by Visitor
  • 421 Views
  • 1 replies
  • 0 Helpful

Waiting over 2 months of broadband upgrade

Was sold EE full fibre upgrade back in October 2022. Told postcode was full fibre ready. Had box etc installed in Nov and still waiting for full fibre to be live. Absolute shocking service from EE. NStill being charged the higher price for a slower I...

Buffering

I have fibre broadband 150mbps,,but bbci player buffering,,yet my wife's mobile hotspot runs the bbci player at 60mbps no problem,,why is that, 

Change of broadband package now no WiFi, why?

Changed onto new broadband package yesterday and router arriving tomorrow but it’s been switched over so now have no WiFi connection why can it not still run on old router? Why do they switch before new router arrives if it means no WiFi connection f...