Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've given up trying to talk to someone about this. I'm posting here in case someone from EE sees it and can correct the situation.I am a BT customer but I've been transferred over to EE for a better Broadband deal they couldn't offer me under BT as ...
I get tnt sports through my EE mobile plan. When I watch on the discovery + app via my sky box it buffers so much that I can't watch. Everything else works well and I have very fast Internet connection via sky also at 150mb. Please help.
Just renewed my broadband and telephone contract but BT have moved me to EE , broadbands working fine , but they have put me on digital voice keeping my existing number .However i can make calls fine and my number shows correctly on the persons phone...
Can I get wi fi discs for ee smart hub plus please
Hi, I just had new Full Fibre Broadband Install today, The service was confirmed live.But now I have solid red LOS light and now internet.Not really a good start..
Just been moved from BT to EE , new router has been set up and working ok , however when i try to set up wifi controls on the EE app it asks to pair with hub , but then just stays on searching for hub and never finds it .My phones can access the we ...
Hi, I'm trying to link my broadband within the EE app after I've recently switch from BT broadband to EE broadband. It asks for my billing account number. Surely that's my account number per my bill & letters ?But the e form won't accept it. So what ...
I have recently moved to EE from talktalkBefore moving, my Roku stream bar would connect to my talktalk router quickly.Since moving to EE I've noticed that the stream bar takes a couple of minutes to connect before I can watch anything.Any tips on re...
Hi as the Wi-Fi controls is not working on the app can I still connect a EE Wi-Fi booster without needing the app?
Hi All!Looking to help a friend here:He wants WiFi in his Summer house. I have done installs for people before using a router as an AP connecting to the main router using powerline.However i have heard mixed stories about doing thisAs he descbribed h...
