BT to EE switchover...why have I not been sent a new hub?

cmpd1 · ‎02-08-2024

I was on BT for broadband, landline and TV, but with EE for mobile. When I got a new phone from EE last week, I was moved over to EE for everything. The guy in the shop said I would get a new EE hub, WiFi disks and EE TV box. But I have only been sent the TV box. Will I still be able to use the BT hub and disks when I switch over?

XRaySpeX · ‎02-08-2024

Yes, @cmpd1 , EE is tending not to be sending out the new EE SH+ for those being moved from BT BB to EE New BB & making them to continue to use the BT SH2 + WiFi Discs. Quite a few users here are reporting that the BT SH2 is more reliable but not as fast as the EE SH+ for those on the 1.6 Gig plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX · ‎02-08-2024

Yes, @cmpd1 , EE is tending not to be sending out the new EE SH+ for those being moved from BT BB to EE New BB & making them to continue to use the BT SH2 + WiFi Discs. Quite a few users here are reporting that the BT SH2 is more reliable but not as fast as the EE SH+ for those on the 1.6 Gig plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

cmpd1 · ‎02-08-2024

Thanks XRaySpeX. So if I unplug my BT TV box and replace it with the new EE TV box, that should work fine and all I need to do?