Careline

Careline
Explorer

If I switch to EE broadband will I loose my Careline personal alarm service.

3 REPLIES 3
JimM11
Brilliant Contributor
Brilliant Contributor

@Careline Who are you with just now for your careline system, and is it currently digital or still on an older system. ISP has to ask that question as one of the first before any decision can/should be made... Changing ISP now normally involves YOU in getting the careline system that is needed to function on a newer system. 

 Currently with Plusnet for broadband and landline. I think I will stick with them until Careline migrate from landline to digital before changing to EE.  Thanks

JimM11
Brilliant Contributor
Brilliant Contributor

@Careline Good choice, any ISP change, and this may apply with plusnet also so just be careful, if you talk to them they may try to push onto digital connection for voice, then issues begin, there is more than just your careline, Backup standby for both router/careline (which carline has but very limited time), to keep you connected, hope this info helps.... It's not careline but Openreach that change the line for exchange issues. Register with Plusnet as disabled special so that they have the record that you are using a careline product - that should also keep OR informed of your needs... HTH