House move, and exchange change for landline

ValS1
Visitor

‎03-06-2024 10:10 PM

Having advised house move to EE and needing landline for Careline, I was told I would have to transfer to BT…no choice as they issue telephone numbers!  I am now being charged for May by both companies and cannot get through to EE without hanging on for .20 - 45 mins…can anyone help in how to query this please?

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XRaySpeX
EE Community Star
EE Community Star

‎03-06-2024 10:15 PM

@ValS1 : What EE BB plan you on with which router?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new addy? Post just the whole table and the line above it, blanking out your addy.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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