Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I haven't used my landline for years and have been told you no longer have to have one to have braodbandAm I able to cancel the landline and keep the broadband if I have a braodband contract?
When i received my new EE router reference was made to a return bag - however not provided.A recent email also offers this, but suggests logging on and getting a bag sent - no easy link once logged on to get a bag sent. Please check and help.
I am trying to move EE and keep my BT landline number but keep getting this message can anyone from BT OR EE help me
Why am I no longer able to pay my broadband bill using paypal credit?
Hi Just changed from BT to new EE fibre to then find I out I could have got 3 months free with newest EE .I was advised to cancel new EE and wait for new router etc . My fibre cable has been installed with current router .Trouble is its terrible and...
I have no broadband in the Clipstone area of Mansfield. Tried following the helpline suggestion of texting FAULT, but it just bounces back The website says to text help to the same number (66033), but that bounces back too.The router is showing red, ...
Website isn't working, on hold 20mins, just want to cancel broadband.
I have just changed from BT to EE. Do I still use my Bt email address or do I have to start a new ee email address.
My one week old EE smart hub plus has suddenly stopped transmitting on the 5ghz frequency, I have wifi analyser on my AIO and it shows it is transmitting on 2.4Ghz but not on 5Ghz. I have performed a couple of restarts but it has not helped. Any advi...
Really hoping for some help here, I'll give as much detail so as to try and get a robust answer.I have EE Broadband with a download speed of 70mbps and an upload of 20mbps which is fairly consistent. It's the white smart router.When playing games, mo...
