Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was recently about to end my broadband contact with BT and called them to advise I wouldn’t be renewing due to the price they proposed, the cancellation team persuaded me to move to EE full fibre 500 and told me this comes with a smart hub plus. Se...
Currently have EE VDSL, which was started in sept 2023.We are due to move in the next month to a new build that has full fibre, but according to EE broadband service checker EE do not offer service at this address. Nor do any other suppliers.Only BT ...
Hi my names nelson email :- ****************post code :- sw2 3dqthis is about my internet broad band at home ,I’m actually on holiday , but I was told that I would be paying 29£ every month so the contract , but £29 wasn’t taken from my account , was...
I have had the cable connection installed outside my house today by openreach, however I have had a text message from EE saying an engineer won’t come to my property until the 24th June 2024.my current virgin connection ends on the 6th of June 2024, ...
Hello, I called EE on Tuesday the 19th of March and after 40 minutes on the call, the person didn't find a solution. I asked him to create a ticket but I haven't heard anything since.The issue is that since I switched to new EE, my login account to e...
HelloI want to upgrade my broadband after I check on the website that there is a sale and prices are lower, £46, 99 monthly for 900 Mbps. I log in to my account and for me is £54 at the checkout. What's going on? Didn't want to but probably I will mo...
I have recently moved broadband to EE from BT. I have set up the EE App and need to link my broadband. All goes well and as part of the setup EE says we'll send a text with a passcode to my mobile the number of which is correct. No text arrives, what...
Hi,Can I get an invite to the Hub Enhancement Trial?EE UK Running FTTP Broadband WiFi Hub Enhancement Trial Sources have informed ISPreview that broadband ISP EE (BT) appears to have started inviting customers, specifically only those on one of their...
I notice that my IPv4 address changes on every reboot but so far my IPv6 prefix delegation does not change. I can't find any tech info on this. Anyone know if it's a static allocation?
