New contract

valdisz
Contributor
Contributor

You have already changed the payment for the new contract a long time ago. Today, that is, on August 29, the master is due to arrive. But he is still missing. I have a day off today to meet with the master to connect. Instead of 500mb, I still get 20mb. But since August 13, I have to pay for 500 MB already. Maybe you can figure it out. Thank you.

1 SOLUTION

Accepted Solutions
JimM11
Brilliant Contributor
Brilliant Contributor

@valdisz That is the nature of wi-fi wireless signals. The further you get away the weaker the signal and the slower the speed, also in effect is objects between the Router and the Device, this is walls, furniture etc. The only 100% guarantee is Ethernet connection, or you have to look at mesh or boosting the wi-fi, but each comes with its own problems, and as you are fully focused on speed, then i personally am not going to advise either, you need to look and make up your own mind....

 

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21 REPLIES 21
QueenAfyn
Investigator
Investigator

Hi,

I'm working from assumptions here but it sounds like you're suggesting that fibre 500 was supposed to be installed on the 13th and it still hasn't been so you're either still using your old copper/part fibre line or the Hybrid connect. If that's the case then you might need to talk to EE about it but Ofcom's Auto Compensation would likely apply and depending on circumstances it might go down as Delay in Provision or Loss of Service but it's impossible to be sure without knowing more about the circumstances. If there are missed engineer appointments there would likely be compensation for that as well. 

-Jade

I'm not guessing about August 13th, I know because I received an email from EE.EENew contract1.png

JimM11
Brilliant Contributor
Brilliant Contributor

@valdisz This public forum has no account details or knows who you are, if you have a direct accounts issue then you have to take this up with EE CS, link below will get you were you need to be, i would suggest Account and billing.

Contact Us | Help & Support | EE

XRaySpeX
EE Community Star
EE Community Star

What speeds are shown on the BB Status page of the router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

Your image will not be approved for display on this public site while it has your mobile no. in it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

The Internet speed check function does not work on your resource.

virginmedia.com/broadband/speed-test show: 153 mbps. Start only today.

In contract 500mbps !!!!!!

XRaySpeX
EE Community Star
EE Community Star

I'm not asking for a speed test. I want to see what the router itself reports. Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then post the speeds shown on the BB Status page you see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I went to the specified address on my router, I don't see where the BB is, WAN link speed: 1000Mbps

Upstream:1000Mbps; Downstream:1000Mbps

The Internet speed in this case is 10Mbps!!!!

JimM11
Brilliant Contributor
Brilliant Contributor

@valdisz This is probably the best option for you click link below and select as you require.

Contact Us To Request Technical Support for Broadband and Landline | EE

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Contact us about your broadband and landline

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  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
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