New contract
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29-08-2024 11:45 AM
You have already changed the payment for the new contract a long time ago. Today, that is, on August 29, the master is due to arrive. But he is still missing. I have a day off today to meet with the master to connect. Instead of 500mb, I still get 20mb. But since August 13, I have to pay for 500 MB already. Maybe you can figure it out. Thank you.
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31-08-2024 10:28 AM
@valdisz That is the nature of wi-fi wireless signals. The further you get away the weaker the signal and the slower the speed, also in effect is objects between the Router and the Device, this is walls, furniture etc. The only 100% guarantee is Ethernet connection, or you have to look at mesh or boosting the wi-fi, but each comes with its own problems, and as you are fully focused on speed, then i personally am not going to advise either, you need to look and make up your own mind....
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29-08-2024 12:38 PM
Hi,
I'm working from assumptions here but it sounds like you're suggesting that fibre 500 was supposed to be installed on the 13th and it still hasn't been so you're either still using your old copper/part fibre line or the Hybrid connect. If that's the case then you might need to talk to EE about it but Ofcom's Auto Compensation would likely apply and depending on circumstances it might go down as Delay in Provision or Loss of Service but it's impossible to be sure without knowing more about the circumstances. If there are missed engineer appointments there would likely be compensation for that as well.
-Jade
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29-08-2024 02:04 PM
I'm not guessing about August 13th, I know because I received an email from EE.
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29-08-2024 02:18 PM
@valdisz This public forum has no account details or knows who you are, if you have a direct accounts issue then you have to take this up with EE CS, link below will get you were you need to be, i would suggest Account and billing.
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29-08-2024 02:19 PM
What speeds are shown on the BB Status page of the router?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-08-2024 02:36 PM
Your image will not be approved for display on this public site while it has your mobile no. in it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-08-2024 03:19 PM
The Internet speed check function does not work on your resource.
virginmedia.com/broadband/speed-test show: 153 mbps. Start only today.
In contract 500mbps !!!!!!
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29-08-2024 03:24 PM
I'm not asking for a speed test. I want to see what the router itself reports. Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then post the speeds shown on the BB Status page you see.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-08-2024 08:17 AM
I went to the specified address on my router, I don't see where the BB is, WAN link speed: 1000Mbps
Upstream:1000Mbps; Downstream:1000Mbps
The Internet speed in this case is 10Mbps!!!!
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30-08-2024 08:23 AM - edited 30-08-2024 08:32 AM
@valdisz This is probably the best option for you click link below and select as you require.
Contact Us To Request Technical Support for Broadband and Landline | EE
https://ee.co.uk/help/contact-ee/technical-support/broadband-landline
Contact us about your broadband and landline
Text EE for a call back
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Call us
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
Text relay and sign language services
07953 966 150
