Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hey,I've noticed recently that during the day, and random occassions at night, my EE Broadband Router will cut out and go from a solid green light, to a flashing orange light before turning back to orange and then solid green. I am not sure what is c...
Recently upsold to EE Broadband and router from BT contract and router. Sent new EE equipment, but not the boosters as I had expected. Will my BT boosters work with EE router?
hi i was wondering if anyone else has the same issue. My broadband keeps going yellow when i try to go online on games then comes back on when i turn off the console.
I have ordered the 1.6gbps package from EE which should be going live on 5th December. I am currently on BT's Full Fibre 900, so already have the small white fibre model box in my home, but what I would like to know is if this Fibre modem is actually...
Hi,Just signed up for EE broadband (FTTC, FTTP not available here yet). I should have asked if it supports IPV6 when ordering but forgot.So doesit support IPV6 and what size prefix is delegated?I have seen several contradictory posts some saying it d...
I have just been 'upgraded' to a new Samrt Hub Plus. My phone will connect but my rather ancient laptop will not. It is a Toshiba Satellite running Windows 7. I have reverted to my old hub. It was suggested I change the WPA setting on the hub but I h...
How long does it take for the equipment to arrive I ordered last Monday due to be installed Monday coming and still no equipment
i have moved from bt to ee boardband, have a new hub but want to keep my old password as everything is connected to it . is this possible
Hi, I cancelled my home phone and broadband the day after I placed the order. But I’ve now contacted EE 3 times by phone and it still hasn’t been actioned. I am at a loss what more I can do apart from complain to the ombudsman.
So last week I got FTTP and a new smarthub. all working fine untill today I tried to access Cynergy online banking.. just couldnt, came up with hmm cant reach this page. tried on laptop on phone & ipad, however I could log in using my mobile data. S...
