Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I switched from BT to EE earlier this week. I didn't get a new router as already have BT smart hub. I have downloaded the app and paired it with router. I can see my information re billing and package but I cannot access the manage function, I just ...
Hi, joined EE 2 weeks ago, rang BT originally but got sold to have a tv package so was told be put on EE to get the free 2 tv boxes. Got reduced BB and TV. Email came through and BB was wrong price and the extra WiFi box.Called back, told need to do ...
Got a Hp deskjet that I want to connect to the router via WiFi. Issue I have is I only have an android tablet not a laptop so the tablet only sees the WiFi I have the printer app on it but I need the printer to find the router and connect.
Hi, To keep this short, I put in an order to move my broadband and mobile package from BT to EE three weeks ago. Mobiles no problem. After these three weeks I hadn’t heard anything at all about my broadband move. It turned out there was some hitch be...
I have just installed an EE Smart Plus Hub (SH31B). I'm getting good download speeds (almost 700mps) on devices in close proximity to the Hub, but I live in a 3-storey townhouse, and speeds on the middle and top floors are not great. Previously I had...
While I don't have any particular networking knowledge, I'll try to explain my problem as best as possible. My parents bought an EE smart hub relatively recently. I've had the typical performance issues, random disconnects and slow speeds but they ha...
Hello, I am mid contract and from the BT home essentials website I got the impression that as an existing EE broadband customer I could switch over at no extra cost as that’s what I says, does that cover mid-contract switches to the social tariff as ...
Just got a new smart hub and broadband/landline contract as upgrade from previous ee contract. Broadband working fine, beem expermenting where to site our phone. Dialled in and out using the adaptor linked to the hub, but no caller Id shown so ...
