Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44135 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85397 Views
  • 11 replies
  • 12 Helpful

Abysmal broadband speed

New install new customer … 9mbs dowload and 0.80 upload, I’m on fiber 36, it’s so bad it’s impossible to stream Freeview and keeps dropping out, Engineer been out and said it’s BTs problem and I’m a long way from the exchange so that’s the way it is!...

Budredz by Investigator
  • 355 Views
  • 5 replies
  • 2 Helpful

Resolved! Cant access my broadband a/c no!!

Had notification broadband bill is ready to view....been trying for days a d can't view it! Now it's saying add the broadband to MyEE app, which I'd live to do but cannot find my account number. Its not on any emails, I've checked and rechecked, and ...

LynnG by Contributor
  • 632 Views
  • 8 replies
  • 4 Helpful

DNS lookup not working for particular domain

Hi,DNS lookups for the following domain fail. The same domain works fine via my vpn, google DNS and OpenDNS as well as my work network. Are the below the correct entries?> server 87.237.17.201Default Server: [87.237.17.201]Address: 87.237.17.201> ner...

dacarlo by Contributor
  • 452 Views
  • 3 replies
  • 0 Helpful

Am i getting ripped off

I had fiber installed about 4 months ago and was guaranteed 90 to 100 mgps, i have been checking the speed lately and all i am getti g is around 30.Am i getting the usual starts off good then when your not looking get ripped off?

Pswinn by Investigator
  • 276 Views
  • 1 replies
  • 1 Helpful

EE router provided by Sky

My landline was down for 3 weeks and Sky provided me with a free EE box/router. I had a package for free usage. I will NEED to have it in the future for my other property that has NO landline. I was unable to create an account with EE to be able to g...

Rikart by Investigator
  • 398 Views
  • 7 replies
  • 0 Helpful

Resolved! Moving house - gigabit internet not available

Hello all. We purchased the EE Full Fibre Max 900 package, 24-month contract and moved into a rented property, we've served 12 months of the contract.The landlord has decided to sell the house and served us our notice, which isn't a problem for us. T...