Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am an early taker of Next Gen at 1.6Gb. When am I going to have access to a router that allows me to have wired connections at that speed. What is the point of selling a 1.6Gb service with a router that only supports 1Gb wired connections. It is im...
My broadband has gone down so I now have no TV I've reset the broadband hub and it keeps flashing orange I can't get hold of EE themselves what do I do other than sit here in silence
My account says I can upgrade BB and DV but every time I try to do it keeps saying this Sorry, looks like a technical errorPlease call us on 0800 956 6000 and we’ll try to get things sorted.and be this for naily half-year
I currently have VM broadband, if I order EE bundle which comes with mobile and broadband. Am I able to tell the engineer to not install EE broadband and just continue using VM but still pay for the EE bundle at the same time? Or even have the EE bro...
Hi,I've just moved from BT to EE - I asked if the btinternet.com e-mails would continue to work (using IMAP) and was told yes.They do seem to still work but when I try to check the managemnt of them on the BT.com website I get a message: WarningYou ...
I was previously with Sky, and no problems connecting our shed to the internet using a TP-link extender, and our tv at the house was connected with an ethernet lead. I now have a Smart Hub SH31B with EE, and my tv has stopped connecting with the eth...
HI Just ordered Busiest Home Bundle. Any recommendations on the best router to Maximise the speed? Budget around £400. Seen a Netgear and a TP Link router WiFi 7 for around this price. Any help would be appreciated
Broadband failed twice now new hubs. Reported last failure 17/8/24, guide couldn’t fix 28/8/24. Engineer 23/8/24 couldn’t fix. Another new hub ordered. Open reach engineer due 30/8/24. So no service ongoing. Yet am receiving text and emails to say is...
I currently have a managed network switch that connects to one port on my Smart Hub Plus.This switch has about 12 ports connected.Does it make any difference to performance or connections if i spread those connections out to the other 3 ports on the ...
