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Cant register any services - API QUOTA ERROR

SODABOY
Explorer

Cant register any services I have just taken up - API QUOTA error and website/app returns a 500.  What a garbage service to come to.  Anyone else having similar issues?

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@SODABOY : Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
SODABOY
Explorer

its not router related - enter my account number to register and it breaks!!!

XRaySpeX
EE Community Star
EE Community Star

Well, what is it related to? What were you doing at the time you got this error? You posted in the Broadband forum.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
SODABOY
Explorer

yeh - trying to register a new service (broadband) via web and app and its failing.  If its the wrong forum then I'll move the question.

 

XRaySpeX
EE Community Star
EE Community Star

No, this is fine.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Peter_W
EE Community Support Team

Good afternoon @SODABOY.

Thanks for reaching out to us here on the EE Community, and I'm sorry to hear you're encountering some trouble since joining us. 

Based on what you've shared here, am I correct in thinking you've recently taken out a broadband contract with us, but when you try to register to manage your account online / via the app you're getting these errors?

Peter