Cant register any services - API QUOTA ERROR

SODABOY · ‎10-10-2024

Cant register any services I have just taken up - API QUOTA error and website/app returns a 500. What a garbage service to come to. Anyone else having similar issues?

XRaySpeX · ‎10-10-2024

@SODABOY : Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SODABOY · ‎10-10-2024

its not router related - enter my account number to register and it breaks!!!

XRaySpeX · ‎10-10-2024

Well, what is it related to? What were you doing at the time you got this error? You posted in the Broadband forum.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SODABOY · ‎10-10-2024

yeh - trying to register a new service (broadband) via web and app and its failing. If its the wrong forum then I'll move the question.

XRaySpeX · ‎10-10-2024

No, this is fine.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎10-10-2024

Good afternoon @SODABOY.

Thanks for reaching out to us here on the EE Community, and I'm sorry to hear you're encountering some trouble since joining us.

Based on what you've shared here, am I correct in thinking you've recently taken out a broadband contract with us, but when you try to register to manage your account online / via the app you're getting these errors?

Peter