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Email from ba.trials.team@trials.bt.com, scam?

Torkijo
Investigator
Investigator

 

Just had the below email, all logo'd up with EE and BT logos but presume this is a scam?  If I press reply it goes to broadband.trials@bt.com

 

Hey there!

We're the consumer trial team for EE, BT and PlusNet, we run trials with real customers just like yourself.

We’re due to begin a new trial aimed at improving our customer’s home Wi-Fi experience.

As a valued customer, we’d like to invite you to take part in this trial. Register your interest by using the opportunity link at the bottom of this email. You’ll need to create a new user id on our trial system and then complete the expression of interest survey.  

Real customer feedback is the best way to understand if the new enhancements give greater stability and reliability for your home Wi-Fi connection.

What's The Trial For?

Here's a sneak peek of what you'll be helping us with:

🚀 Enhancements to existing equipment

💻 New software and features

📶 Assessing Wi-Fi improvements

What's In It For You?

  • Exclusive access to updates and features not yet available to other customers
  • Possible improvements to your home Wi-Fi
  • Be a trailblazer using cutting-edge technology

Excited About Helping us Shape the Future?

Click the Opportunity link at the bottom of this email. After registering on our trial system, you'll need to accept the Terms and Conditions and complete the Expression of Interest survey.

Hurry, spaces are limited. 

 

Capability Readiness Team

 

Torkijo_0-1747722834137.png

 

This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you.

We monitor our email system, and may record your emails.

British Telecommunications plc
Registered office: 1 Braham Street, London, United Kingdom, E1 8EE

Registered in England no: 1800000

6 REPLIES 6
Schockwave
EE Community Star
EE Community Star

@Torkijo , I have just put the link into my browser and it appears legitimate, I very much doubt it is a scam. Just clicked on links there and they work, so cannot be a scam.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
zulu17
Prodigious Contributor
Prodigious Contributor

Probably a genuine enquiry/invitation to register for an upcoming trial but clearly if you are concerned about following any links and registering or have no desire to participate just ignore. 

Ritu_D
EE Community Support Team

Hi @Torkijo 

You are right to be weary of emails like this as there are a lot of scam emails going around. 

However, I can confirm this is a legit email about a trial. 

Thanks 

Ritu 

Chris_B
EE Community Star
EE Community Star

while it’s best to also side on caution I find it quite funny that the last part of the email states about not being allowed to share this email with anyone.   Goes to proceed to post on a public forum. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
zulu17
Prodigious Contributor
Prodigious Contributor

@Chris_B  To be fair to the original poster this appears to be an invite to them to join a trials group, the poster at this point in time will not have  read/signed up to any trials group T&Cs about confidentially  of any information supplied to them in the email.. As the invite was not expected they questioned whether it might be spam/legit.

Chris_B
EE Community Star
EE Community Star

@zulu17       🤦

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.