Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12040 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7797 Views
  • 0 replies
  • 1 Helpful

Resolved! Content lock

Hi I was wondering if you could take my content lock off please 

Josh262 by Visitor
  • 1196 Views
  • 2 replies
  • 4 Helpful

Security passed by someone else- SIM taken out in my name

Hi,I received the following message:I got in touch via chat and it turns out a sim was ordered in my name to a completely different address. This has been cancelled by EE but of course this is extremely distressing. My EE password has been changed (i...

Fraud

I've just realised that EE is not concerned about being linked to a fraudulent website....if they were they would have proper customer services and you might actually get to speak to someone....

Resolved! Cloned number?

I think my number has been cloned.  I keep receiving messages and calls from numbers asking who I am as they don't have it saved. I legit call about 3 people a month so it certainly isn't me. Has this happened to anyone else? Is there a solution? I r...

Vikstar93 by Contributor
  • 1123 Views
  • 6 replies
  • 1 Helpful

Resolved! Scam calls

Just to make people aware I had a call from a London number claiming to be ee saying 4g was being switched off and they were sending a new sim that was 5g for free. And wanting my authentication code from ee that was sent to me. I haven't given any i...

Resolved! Scam call

I am receiving many calls from 01942901396 . The man talks very quickly and familiar to you. Very persistent in backbto back phonecalls.Possible scam? If anyone else has gad this number appear?

Resolved! Scam

 received this today, take it it’s not EE 

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Moo666 by Explorer
  • 874 Views
  • 2 replies
  • 5 Helpful