Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10010 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6611 Views
  • 0 replies
  • 1 Helpful

Resolved! Norton Password manager

Hi Does anyone know if a CSV file of usernames and passwords can be imported into the Password vault of Norton password manager Please?

mikeo08 by Explorer
  • 399 Views
  • 2 replies
  • 1 Helpful

Resolved! Scam call 40% discount offered

Just had a call advising I was selected from valued customers to receive 40% off my monthly bill. The number was private which raised immediate suspicion and when I needed to confirm details, which I questioned and didn't answer she got very flustere...

Bev-Rob by Investigator
  • 3358 Views
  • 11 replies
  • 4 Helpful

Resolved! Ee screen sharing

I have just been asked to screen share. How do I know EE has stopped screen sharing because if I go on the link it’s still open 

Jay7450 by Investigator
  • 1270 Views
  • 6 replies
  • 2 Helpful

Resolved! Scam ??

I have received an email from ee / Norton indicating my details have been detected on the dark Web.Has anyone else ever received the same email?

Mantups by Visitor
  • 692 Views
  • 2 replies
  • 3 Helpful

Resolved! Email received from EE regarding order not made.

Hi, I am not an EE customer but received an email from no-reply@info.ee.co.uk using my name to inform me that I had made an order (which I did not).Is this a scam/phishing email or has someone fraudulently used my email address/contact details?i trie...

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jacka_21 by Explorer
  • 486 Views
  • 3 replies
  • 3 Helpful

Resolved! Sales Call from EE

Received a Sales Call from telephone number 01438 989232 saying they were EE.  Supposedly changed to a pay monthly from pay as you go.  Did not give any bank account details.  Was this really EE?

Roball23 by Explorer
  • 16741 Views
  • 9 replies
  • 6 Helpful

Resolved! Scammers

Just wanted to make you aware a Peter Smith with a gmail address contacted me about my issue I’d posted on this forum and then I received an call from 07441 396375, An Asian male called me by my name knew everything about my problem and asked for the...

Resolved! Can't add Norton to my account new EE BB customer

I was a legacy customer of EE moved to the BT broadband servers took a service out for TV then was migrated to the new esystem app up and running profile details spelling of naming correct not and security not adding to a Karen Bell's paid off front ...

EE phone call scam

Hello, I received a phone call from the number 020 4579 4811 offering a better deal on my SIM only phone contract. I just wanted to confirm this was a legitimate phone number tied to EE or if it was a scam.Thanks.