Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12271 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7948 Views
  • 0 replies
  • 1 Helpful

Resolved! Call history

Hi there Does anyone know for how long EE keeps the calls record if needed for forensic reasons? Thank youEE customer 

USEER by Visitor
  • 629 Views
  • 2 replies
  • 2 Helpful

Shop Assistant Went In the Back Of the Shop With My Phone Unlocked

Hello,I am just checking that I was scammed or anything by a shop assistant. I attended a shop today to have battery repaired and at the start of the consultation a member of the team asked me to unlock the phone and walked away in the back of the sh...

Bril by Visitor
  • 487 Views
  • 1 replies
  • 0 Helpful

Resolved! Not sure if a scam call

I just received a call from a mobile number 07403 614847 claiming to be from EE. Saying I needed a replacement sim as mine was an old style one and would stop working soon. Then asked me if had any network issues and said would be giving me 40% disco...

LM1981 by Investigator
  • 3469 Views
  • 10 replies
  • 6 Helpful

30% Off EE Bills - Possible Scam?

I have received repeated calls from 07451 288537 telling me I have been randomly selected to receive 30% off my mobile bill.I was suspicious from the first call, which I hung up, that it might be a scam. The fact they kept calling made me believe tha...

Resolved! Is this a scam text

I received the following text this morning, I think it is scam as usually when I get texts from EE they are different. Can anyone confirm?  

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Hays65 by Visitor
  • 733 Views
  • 3 replies
  • 4 Helpful

Resolved! Potential scam

Hi, I received a call from this number on Tuesday - 020 7071 8948. He said that I have been chosen to receive a free gift and reduced line rental. He was asking a lot of questions and wanted me to confirm my personal details.He sent through a two-fac...

Resolved! TECHNOLOGY SECURITY IS WORSE THAN EVER

CAN SOMEONE TELL ME WHY ON MY PERSONAL EE ACCOUNT I HAVE JUST FOUND MY EX WIFES NAME AS A WELCOME ON THE COMMUNITY PAGE?  MY FRUSTRATION IS BEYOND WORDS...

maddy8 by Visitor
  • 721 Views
  • 4 replies
  • 5 Helpful

EE/Verisure Smart Home Security System

Oh my god!  How difficult can it be to purchase a product that EE offers!!!I have been trying to purchase a home security package that EE offers with Verisure since mid April 2025.  My details have been passed along to the specialist sales team on nu...

VW1974 by Investigator
  • 1871 Views
  • 9 replies
  • 3 Helpful