Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5430 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3630 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153924 Views
  • 0 replies
  • 111 Helpful

Virus

Is there a virus going about and how do I get rid of it.  I get ads all the time.  Even half way through a text!!! 

Content

I want to remove my content lock don't know how  

Amz322 by Visitor
  • 419 Views
  • 3 replies
  • 1 Helpful

FRAUD

I have become a victim of fraud which is causing me untold anxiety and sleepless nights. I have been a customer of yours for many years. I have always signed up to a sim only contract and did so in May 2023 for 24 months. Somehow someone has been abl...

CORD2 by Investigator
  • 597 Views
  • 20 replies
  • 0 Helpful

security text message

hi, I moved over to EE (monthly sim plan) from plusnet in mid August. Today I received a text as below. Should I be worried?    

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h4x0R by Explorer
  • 339 Views
  • 3 replies
  • 2 Helpful

Resolved! Scam email

Hello. I accidentally clicked on the link when receiving this email:   The payment for your latest EE bill failed. It appears that some of the billing details associated with your account might have expired or were otherwise changed.Your service is p...

Spam via an e2e rcs message

Was sent an E2E RCS message spam phishing link for TV License. Have reported to 7726E2E RCS - Phishing   

spam-rcs.png
354- by Star Contributor
  • 331 Views
  • 2 replies
  • 2 Helpful