Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

scam text

Text message at 3.00AM. From a mobile number claiming they couldn't achieve payment of my bill and asking me to 'head over' to a a site with EE in the URL. I don't have a bill, I'm on PAYG which I pay for when I top up! Was this a scam?

Resolved! Call claiming to be from EE

I received a call from EE offering to reduce my monthly bills as compensation due to the poor network the last few days. the number that called was 02039292365. they were asking for my personal details

A case that was oppened

Hii was scammed by an Asian and a case was opened. When he harassed me to send it back I notified ER eventually there was little interest from EE and the handset went back to the scammmer. This scammer is using various BT numbers and called to harass...

Resolved! Voicemail Numbers 2220? could be scam?

Hi there, it s been a awhile I receive messages to call voicemail on the following Numbers; 22201, 22202, 22203. The funny thing is it is always an expected call. It is true in the past i have called back these numbers could my phone being tapped alr...

What the hell is this?! 'We are very sorry to see you go' email from EE!

Dear Darren,We are very sorry to see you go. We'd really appreciate it if you could tell us why you're leaving. Your feedback can help us to improve our products and services for others.The survey should take no longer than 10 minutes to complete. Pl...

Resolved! Unblock over 18

Can you unblock sites over 18s tried going on a website wouldn't let me

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

Resolved! 50% promotional deal off contract aka SCAM

Hello everyone guys I’m really a bit confused I’ve been called from a young south Asian woman about ee are doing a promotion at the moment where they have a selected certain people for 50% discount and I told her what’s her name I forgotten what it w...

Scam Discount call from Ephesus restaurant number 01603 625505

Answered as ID came up with Smart landline number ID Ephesus (Norwich) 01603 625505Asian man politely informing me I'm due a discount and upgrade on my phone plan (I don't have one) and can upgrade my phone. Said I don't want one thanks and call ende...

Resolved! Cloned?

For many years now I’ve been receiving texts & calls for the same person(that isn’t me!) now, for the last 3 weeks, I’ve been receiving ‘call backs’ from numbers I’ve never heard of. The last one was today 12.30pm, I would have to have made the call ...