Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 11050 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7278 Views
  • 0 replies
  • 1 Helpful

Resolved! Possible scam related to a iPhone 16 Pro Max

I'm actually the son of the account holder, her English is not fluent and she has signs of memory loss. I'm the person who uses EE mobile services, she's with another provider.Over the past week I have been contacted by four different phone numbers s...

Clefable by Visitor
  • 3722 Views
  • 1 replies
  • 3 Helpful

Resolved! Content lock

Checked my content lock with the text service and said reply with YES to activate full lock i replied NO and it activated it anyway now can't undo it without calling and the offices are closed like **bleep** I have a contract so know I'm over 18 so w...

Addy88 by Explorer
  • 491 Views
  • 1 replies
  • 2 Helpful

Resolved! Telephone scam

My daughter just had call from lady saying was from EE saying SIM would expire in 2 days and they were sending a new one and we would  get 20% off my bill for next 6mths. asked me for my email for verification. Luckily very bad line so she couldn’t h...

JAB20 by Visitor
  • 660 Views
  • 1 replies
  • 2 Helpful

Resolved! suspected spam

Hi had a call from a private number today about sending a new sim card to all EE members because since joining BT there has been problems with signal drop out ( i have had no problems )  any way i was sent a pin no to change my password which i didnt...

Kennny by Explorer
  • 791 Views
  • 4 replies
  • 4 Helpful

Cyber security

I am trying to activate my cyber security but when i click on activate it states theres a problem and to try again any ideas