cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't add Norton to my account new EE BB customer

Markiedonut25
Investigator
Investigator

I was a legacy customer of EE moved to the BT broadband servers took a service out for TV then was migrated to the new esystem app up and running profile details spelling of naming correct not and security not adding to a Karen Bell's paid off front but at least three months but still can't have additional contracts for phone device despite being with the company since I was 17 years old getting under the speed guarantee since September last year the tech team acknowledge does but the fuller composition added by the company as well as not having the northern security that this is comes with my contract despite any regrets I've had and still infront when switched from the BT side to the new EE system paying of SIM card currently have the broadband part 5 and TV entertainment package comes all insulting with 48 per month bills always bid on time the company always may either compensation for under-speed guarantee due to open fold their communications someone help from e e or at least get in touch I would expect some sort of discount service despite being a customer FOR A LONG TIME HE'S ANSWERED EVERYTHING AS WITH THE CONTRACT FOR YOUR CHARGE THAT'S THEIR SOLUTION FOR CERTAINLY NOT MY RESOLUTION  TO The situation would just like the service that I pay for I signed up for not asking much

 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @Markiedonut25 

Welcome to the community.

I recommend speaking with our Customer Service team so they can check everything from our side for you. If you're having problems with speeds and adding services, they'll be able to help you with that too.

Chris

 

View solution in original post

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Markiedonut25 

Welcome to the community.

I recommend speaking with our Customer Service team so they can check everything from our side for you. If you're having problems with speeds and adding services, they'll be able to help you with that too.

Chris