Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8518 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5572 Views
  • 0 replies
  • 1 Helpful

Resolved! How do I migrate from BT Virus protect to EE Cyber Security

Recently changed from BT to EE.I have a Full Works package which includes EE Cyber security.  It says I have no devices protected, but I had installed BT Virus protect on all my devices. 5 in total.This raises two questions:-1   Is my BT Virus protec...

Resolved! Discount offer

Ive just had a call from someone offering a 25% discount to my bill for being such a loyal customer. Asked to confirm my email address. I didnt provide as so much scamming going on. Anyone know if this is legitimate? Thanks  

Hoockie by Visitor
  • 318 Views
  • 1 replies
  • 1 Helpful

Resolved! Text from 1122

Received a text from 1122 saying as by and we customer I get double data, any one know if it’s legit or a scam text??

MazHol by Explorer
  • 5179 Views
  • 6 replies
  • 5 Helpful

Resolved! Possible scam?

I got a call today from a private number and this number '02081442980' claiming to give me a  discount + a free gift hamper. I have gotten a discount from EE via a phone call before plus they knew all my details i.e my monthly mobile bill, the date o...

Jk240 by Visitor
  • 652 Views
  • 1 replies
  • 2 Helpful

Plan.com

I’ve just received a call from plan.com to say that they are business partners and can help half the costs that I am paying: it seemed initially like they were from EE but the documentation was from plan.com. When I questioned it they said they’d cal...

StampL by Visitor
  • 14813 Views
  • 59 replies
  • 26 Helpful

Resolved! Content

HiI'd like to remove content lock on my phone 

KeirsJaf by Visitor
  • 263 Views
  • 1 replies
  • 2 Helpful

2 SCAM CALLS WITH 5 DAYS

So just a second scam call with 5 days of each other. They call claiming the are from EE upgrade.The 1st one looked and sounded genuine. The only reason i answered was because the number appeared like a common business number as it started with 0330 ...

Steffanf by Visitor
  • 785 Views
  • 3 replies
  • 1 Helpful

EE sms advertising of termination of my plan - Scam or not?

I received this sms (13.10.24) allegedly from EE (see attached image) that my mobile plan had been terminated due to none payment of invoice....Image of sms this morning...Hmmm I thought to my self why would EE send me this? As I pay my bills slightl...

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Resolved! Scam email?

Hi, I’ve received an email which does look like an email from EE but I also think that it can be a scam. Can you please confirm for me if this email is legit or scam? 

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Matkud86 by Explorer
  • 704 Views
  • 4 replies
  • 6 Helpful