Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Content unlock

How to unlock content

Resolved! 2 factor authentication

Can I have more than one telephone contact number for 2 factor authentication?

Resolved! Content lock being activated every time I phone EE

Whenever I phone EE from my EE mobile to phone EE to complain about another matter specifically not being able to contact GUERNSEY mobile numbers successfully which does not work at all, they keep enabling my content lock back on without my consent ...

Resolved! Adult sites

How do I unblock adultsites

EE security causing issues on my phone

HiHas anyone else noticed issues with there phone since installing the EE cyber security app? I thought it was my broadband being slow at first, my husband, daughter and I, kept noticing internet Searches were slow, pages taking ages to load, but whe...

Resolved! BT virus protect

Now that i have left BT mobile for EE what virus protection do they offer ? Is BT virus protect still active ?

Resolved! Someone is using my mobile number to call people.how do i stop it..

I have had 4 people call me today asking why I am calling them..someone is using my mobile number to make scam calls..how do I stop it..?

EE contract fraud / identity theft Alert

TLTR:A fraudulent contract for £2,300, including an iPhone 14 Pro Max and Nintendo Switch, was taken out in my friend's name at EE store (hours away from her place). She only discovered this when her direct debit payments spiked. Despite her never a...

Texting from mobile number Pretended from EE .

Beware of texting from this mobile number stated that your account has been suspended. They asked me to log in to their link because they can not process my bill. When I log in to my EE, I have paid my bill. So this is a phising activity. Please tell...

How to sort out this situation

I got scammed into purchasing a direct debit for an iphone 16 pro. Is there any way to stop paying or cancel it.