Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 12267 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7942 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam calls

Hi from EE. Be alert to fraud - if you didn't ask for this, don't share it, please call us on 0330 123 1105. Your PIN for resetting your EE ID security answer is 8258. Thanks. Received convincing call from EE on 02080808822 stating that they wanted t...

San212 by Visitor
  • 1700 Views
  • 5 replies
  • 0 Helpful

Resolved! Questionable scam email

I’ve had an email from Ee (from no-reply@info.ee.co.uk) which all appears to be legitimate.   The email states that my direct debit is no longer active.    I’ve logged onto the app and my account details are correct.   I haven’t clicked on he link in...

Westde5 by Explorer
  • 1387 Views
  • 3 replies
  • 1 Helpful

Resolved! Suspicious text

Received this morning From 07486 015377EE: We faiIed to take payment for your latest direct debit. Your services wiII be put on hoId unIess you visit: *************now.Not used link, checked via app but account shows I'm paid up. Link disabled  [mod ...

Resolved! Possible Scam

I received this today and wondered if it's a scam. Anyone help please?

EE Scam.jpg
FiestaRed by Established Contributor
  • 735 Views
  • 4 replies
  • 4 Helpful

Resolved! NEW SIM CARD / AIRPODS … HAVE I BEEN SCAMMED? WHAT DO I DO?

Hi. So. I always think myself savvy but I think I’ve been scammed.No bank details were exchanged; just my address & the date of birth on the account — They knew my name already. They also had my previous addresses. They said I had a sim card upgrade ...

Resolved! SCAM

SCAM call from the following number:0333 050 8245Offering 50% discount on a new contract and phone. If you get calls like this please hang up or tell them you will speak to EE yourself directly via online or in store. DO NOT give them your email addr...

wood_sl by Visitor
  • 807 Views
  • 4 replies
  • 2 Helpful

Suspected Spoof call, 11:59 on 28/07/25

As per title received a voice call from EE!!!!! Stating due to complaints and issues in the area my number was going to to be blocked, I hung up as I didn’t believe him from 0191 535 4096 yet to to be checked

Lufc57 by Investigator
  • 558 Views
  • 2 replies
  • 2 Helpful

Resolved! Call history

Hi there Does anyone know for how long EE keeps the calls record if needed for forensic reasons? Thank youEE customer 

USEER by Visitor
  • 625 Views
  • 2 replies
  • 2 Helpful

Shop Assistant Went In the Back Of the Shop With My Phone Unlocked

Hello,I am just checking that I was scammed or anything by a shop assistant. I attended a shop today to have battery repaired and at the start of the consultation a member of the team asked me to unlock the phone and walked away in the back of the sh...

Bril by Visitor
  • 487 Views
  • 1 replies
  • 0 Helpful