Text from 1122

[MazHol]

Received a text from 1122 saying as by and we customer I get double data, any one know if it’s legit or a scam text??

[Leanne_T · Accepted solution]

Hi @MazHol 

Thanks for coming to the community 🙂

This is a genuine EE/BT message, you can find full details on our BT and EE are coming together to give you more | Learn more about the relationship between EE and BT page. 

Hope this helps. 

Leanne.

[MazHol]

Thanks for your reply…. And being able to understand my message despite predictive text!!

[Leanne_T]

No problem at all @MazHol 

If you have any further questions please let me know 🙂

Leanne.

[RedFeend]

I know it’s now June, but I’ve just received the same text message. At a time when we are having to be so careful about security, these texts are not welcome. It addresses me by first name, but there’s no other indication it’s genuine. There are so many ways professional scammers can make communications look real, especially ones appearing to offer you something for nothing………except, in this case,  the knowledge that your mobile number is live. 

[bristolian]

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@RedFeend wrote:

It addresses me by first name, but there’s no other indication it’s genuine

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It's a strong indication of the message coming from a sender with whom you have an existing relationship, EE are not the only organisation to use this as a means of reassurance.

Scammers would tend to want you to "click here to confirm your details", "call this (premium rate number) to discuss xyz" or suchlike. Genuine messages from EE would provide a link to the ee.co.uk website and/or suggest the use of a shortcode.

If you're not sure, just call CS on 150.

[AbiHanni]

I received this text too, and after looking into it just replied back ‘double’ to get the deal.

Literally 1 minute later I got a text from 150 to say my data had been added to my account. So defo legit!

 

[PKYPKY308]

I just got the same message - replied "DOUBLE" as instructed and immediately got the response

Hi from EE.
We've stopped your request as it would take you over your Spend Cap.

If you're travelling in the EU, daily charges count towards it.

Check the EE app or reply SPEND CAP for help or to change your Spend Cap.
Thanks.

So - both EE and BT doing their usual bang-up job of confusing customers left, right and centre.  I have no idea what my Spend Cap is, but I also have no idea how doubling something for free can take me over it... Hopeless.

[Alex_H]

Hi @PKYPKY308,

Welcome to the EE Community

I am sorry you are having an issue redeeming your double data offer from being a BT broadband and EE mobile customer. A spend cap is a cap placed on outside of allowance charges, to prevent additional charges on your bill. You can read about them on our help page. 

Often texts to short codes are chargeable, this particular one isn't, but the spend cap is blocking the actual text from going through in this case unfortunately and therefore claiming the offer. You could potentially raise the spend cap using the info on the help page, to send the text and claim the offer, but you would then want to remember to put it back down if you still want to cap outside of allowance charges.

Or if you give us a quick call one of our guides can get your double data offer activated for you.

Alex

[PKYPKY308]

Alex

Thanks for the response. I know how to fix things - my concern is that there are lots of people less tech-savvy than me, and in this day and age there really is no excuse for releasing offers that you know are going to break the system, and then expecting customers to provide their own workarounds. It looks sloppy, feels sloppy and is sloppy. How much would it have cost for someone to modify your systems such that if an add-on is free it doesn't contribute to the spend cap, thereby saving all the confusion for customers and bad publicity for EE?  It's doubly ironic that this offer came about through the claim that EE and BT are one family, and that I'm being rewarded for being with both.  When BT persuaded me to transfer my mobile account to EE they mis-sold it to me (which they later admitted).  EE were then so intransigent that they wouldn't honour the deal that BT sold me, so BT had to end up reducing the cost of my broadband and landline package to compensate me.  NONE of this is a good look for either company.