Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5430 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3630 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153924 Views
  • 0 replies
  • 111 Helpful

Content lock

Im payg and dont have credit card drivers licence or passport. No photo id. I have debit card. Im 42yrs old. I cant take lock off. This is ridiculous. Please what can i do 2 yrs ive been trying. Also my credit rating isnt good so i cant get a contrac...

Smalls81 by Visitor
  • 223 Views
  • 1 replies
  • 0 Helpful

Resolved! Text

received today saying  'we have updated your settings - restart your phone to activate'  is this legitimate or a scam. Have turned mobile off for now

MB-no6 by Visitor
  • 1327 Views
  • 3 replies
  • 1 Helpful

Resolved! My phone is going to be disconected in two hours

I keep getting different mobile numbers calling me every single day, when I answer it says that my phone is going to be disconnected in the next two hours press 1 for english 2 for Chinese and so on? I hang up and later it rings again saying my numbe...

Linda131 by Visitor
  • 2072 Views
  • 1 replies
  • 1 Helpful

Resolved! Unrecognised Calls and Messages on Whats App and Messages

I have recently changed my Phone Number due to Personal Reasons. And since EE has changed it over the phone, I have been messages from a Hospital for Appointments to a certain Person on the Text Message.Also I have been having Missed Calls and Messag...

Resolved! Random Calls from companies I’ve never heard of

Over the past couple of weeks I’ve been getting calls from genuine companies (Cafes,restaurants,garages etc) that I have never been in contact with/been to. They are from all over the UK and they don’t seem to be scam calls. I don’t know how they are...

Nzsheead by Explorer
  • 17616 Views
  • 23 replies
  • 16 Helpful

Resolved! phising emails.Hello EE Customer,

Hello EE Customer,We have noticed that you missed a payment for your EE account. Unfortunately, we were unable to process the payment using the card details you have saved in your My EE Account. The payment was due by the specified pay-by date, and t...

Trika69 by Investigator
  • 250 Views
  • 1 replies
  • 2 Helpful

Re: My phone number has been hacked

I keep receiving calls from unknown people say they have missed a call from me. Ihave not called these people. I think someone has hacked my number and calling random people. How do I stop this thanks