Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5431 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3631 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153925 Views
  • 0 replies
  • 111 Helpful

88440

I’ve received a text from a no caller saying”wanna take out a loan? [Link] Opt out by texting stopsl to 88440”.I have no idea how to stop it, attempted to block the 88440 number, but it automatically gets unblocked again, this is just going to stress...

Daveyy by Explorer
  • 798 Views
  • 2 replies
  • 1 Helpful

Email scam: Payment failure message

We've seen an increase in phishing emails pretending to be from EE. Here's some information to help keep you safe from these kinds of scams.   What does it look like?   It will look very much like the email has come from EE. It says that your latest ...

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Sorcha by Former EE Community Manager
  • 54457 Views
  • 42 replies
  • 13 Helpful

Forgotten email password

Need to reset email password as I've forgotten it, how do I go about it?

PGB by Contributor
  • 242 Views
  • 2 replies
  • 2 Helpful

Resolved! Lost phone

Hi my phone has been stolen and im unable to cancel anything as the options require you to call ee to report a stolen phone [which i cannot do currently right now as i do not have a phone] can we flag this manualy?

Resolved! Scam call

Just got called by someone who stated they were from EE. It was a woman but I could hear a man in the background both had Indian accents. She asked if I would like to reduce my phone bill by 40% I asked if she could send the details by email, an excu...

Flers by Investigator
  • 556 Views
  • 2 replies
  • 1 Helpful

spam calls

i’m concerned as to how many spam calls i get that ring twice.   i block them but on Thursday my phone dialled it back (unsure how).   why should i be charged for these when o2 are giving money back and why isn’t EE blocking theses calls and , more i...

nicole21 by Explorer
  • 565 Views
  • 5 replies
  • 4 Helpful

Potential spam call

I got rang by 00447921962635 and they asked for name DOB and address followed by passing the phone onto another person. Who asked for bank details I hung up.I'm currently in Cyprus with work and didn't know if its a legit call or not. I got offered d...

The account name has been changed but it wasn't me

Hi,I set up the account on my name a while ago, added two numbers (for me and my spouse) and everything was fine. But recently I found out the name and birthdate has been changed to unknown person. I tried to contact to support, visited stores but no...

asd5 by Investigator
  • 332 Views
  • 4 replies
  • 1 Helpful

EE 45% Discount - Scam?

Just received a call from 07307230916Saying its EE and offering 45% discountAsked for last bill amount , I said surely you have this infoWoman with foreign accent asked for my email address at which point I asked for the main EE customer service numb...