Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 8852 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5789 Views
  • 0 replies
  • 1 Helpful

Security passed by someone else- SIM taken out in my name

Hi,I received the following message:I got in touch via chat and it turns out a sim was ordered in my name to a completely different address. This has been cancelled by EE but of course this is extremely distressing. My EE password has been changed (i...

Stolen Phone in Bali, Indonesia

Hello,My mobile has been stolen in Bali, Indonesia.I am unable to make any calls to the UK with my wives phone.Please can I chat to EE on a live web chat?Thanks

Tmk2 by Visitor
  • 299 Views
  • 2 replies
  • 0 Helpful

Web site and re store

Hi do you have two outlets online ee website and ee store , that have different offers, I’m worried it’s a scam 

PNAlbion by Explorer
  • 640 Views
  • 4 replies
  • 5 Helpful

Scammer !

Number : 07418 374159  called me said they were from EE and wanted to lower my bill for me I wasn’t sure how , the woman said she will send me a pin and then I would receive information about a new deal. The pin did come from EE so stupidly I read it...

Scam caller?

I just received a cold call from Drew my apparent EE Provider who advised me as a valued customer who runs my account really well I had option to access some new features and benefits on my account. I was to be given 10% discount on additional device...

Resolved! Promotional team call - scam?

Hello, Today I received a call from a mobile number (07495947455) stating they were the promotions team for EE. They were trying to sort out an upgrade deal for me which was very good. They then began asking me for personal details which threw me as ...

Annalynch by Investigator
  • 16333 Views
  • 33 replies
  • 10 Helpful