Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Web Protect

Having problems connecting to web protect to turn it off. Keeps saying there is a problem and they are trying to fix it.

Resolved! Verify my age

How do you verify my age to watch adult content

Resolved! Adult content lock

I want to watch 18+ content, you can activate my Sim

Managing online safety - can i do this without the app?

Can I only manage my online safety control through the app?I want to adjust my current broadband filters to allow some social media websites on my PC - currently, social media is blocked because I don't want my kids to be on it, but I need to use Lin...

Resolved! Scam call

I have just received a call from 020 3980 7772 offering me a 30% discount on my EE mobile bill. They wanted me to provide my email so that they could verify that I was the account holder. I refused to provide this information and told them it was a s...

Resolved! Regarding scam

Hello, I need urgent help.Someone has created an EE account using my husband email address without any permission. They used their own phone number and enabled two-factor authentication, so my husband has no access to the account.I just found out tha...

A very shaky EE that is making me ill

I am feeling quite sick after being on the phone speaking to EE (when not on hold) from 1.45 until now 4.30 and it became very apparent that the 2 guys I spoke to think I am over-reacting. Also, it seemed as though I was speaking to Sales in Newcastl...

Resolved! Scam caller?

I received a call today from EE, saying they wanted to offer me a 40% reduction off my future bills for the next year. The phone number was a London number: 02081432773. I said I was busy and to call back tomorrow. I assume this is a scam?

Resolved! Norton Security issue when trying to view compromised password

I've had a notification that a password has been found on the dark web.To view it I need to enter code to validate my email address. I do this, Norton accepts the code, takes me back to where I should view the password, but doesn't show me the passw...

Resolved! Bt protect /EE issue

Have been moved from BT when removed landline and was told I had to have new contract ( even though still 12 months to run) moved to EE ( not happy!) I had BT Protect which was included in BT Broadband package . I wanted to continue this but it looks...