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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 8511 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 5565 Views
  • 0 replies
  • 1 Helpful

Resolved! Scam call

HiI got a call from 07418 374545, they said they were from EE to offer a discount on my monthly bill. They sent me codes via texts and emails, for what they said was verification. Next thing, I get an email saying my password has been changed to my E...

Shefa85 by • Explorer
  • 634 Views
  • 2 replies
  • 2 Helpful

revived a text from my-drs , is this spam

so have just recived a text from www,my-drs.co.uk. in the same text was a reference number and phone numberwont give the reference number, but the phone number provided 0151 329 3651it says that it is regarding EEim thinking this is a scam / phishing...

Resolved! Sim swap scam

Hi, I believe someone is going to attempt to sim swap me as I have given an untrusted number a security code. Does anyone know who I can get in touch with to help me? Someone on the phone preferably as the chat guides don’t know what to do 

ruby1878 by • Investigator
  • 1724 Views
  • 10 replies
  • 5 Helpful

Resolved! "Fraud calls from EE"

Hi i've had a call today from this number 03338805846they said they're EEs fraud team and my account has suspicious activity and they've cancelled my sim now and i can't use my number and they're sending me a new sim out. Is this genuine EE or have i...

Resolved! Potential fraud

I have an account from EE showing on my credit history yet I have never bought anything from EE before - so I think someone I know has used my details - I don’t want this to be defaulting and killing my credit score anymore - how do I get this sorted...

Multi-Factor Authentication

I'm sure this isn't a new topic, but I'm keen to understand why EE does not enforce (or at least allow) users to set up and use multi-factor authentication on their accounts to help protect themselves against scammers and bad actors. SIM swapping sca...

Website has been blocked by EE

Hello SupportI have launched a new tattoo website but cannot access it from my EE mobile. How do I get the URL cleared? There's nothing scandalous on there. 

Re-enable Cyber Security subscription

I initially enabled Cyber Security and have started using it. However I disabled the subscription and it will end in a less than a month.After giving it a bit of thought, I would like to re-enable the subscription so it doesn’t lapse at the end of th...

Universal Credit EE Help

Hi.I am in receipt of Universal Credit and I have a SIM only contract. Does EE offer lower deal SIM only plans for those on UC? Thank you.x 

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