Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Norton Security issue when trying to view compromised password

I've had a notification that a password has been found on the dark web.To view it I need to enter code to validate my email address. I do this, Norton accepts the code, takes me back to where I should view the password, but doesn't show me the passw...

Resolved! Bt protect /EE issue

Have been moved from BT when removed landline and was told I had to have new contract ( even though still 12 months to run) moved to EE ( not happy!) I had BT Protect which was included in BT Broadband package . I wanted to continue this but it looks...

Home security

Have been trying to purchase home security package from website, but each time it tells me I need a broadband or mobile account, I already have EE broadband

fraud

someone has managed to get through my 2 step verification and order a brand new phone on my account. I have contacted the bank and waiting for a response. The fraudster has blocked me from getting through to EE as they have set up something that is ...

Resolved! Scam caller

Recently received a call that I think was a scam from 01975 228452 (Aberdeen). Not sure if they use a VPN or have a location in Scotland - hopefully not.The usual noise in the background from other Indians making scam calls and the caller put the pho...

Resolved! This 07592340650 called me

I got a call from this number who said they can reduced my broadband bill for 1 year by 10%. Wanted to know how much I pay.I said if you have my details you should know, but want me to tell them.Told him I'm busy.I am sure this is a scam. How can I c...

Resolved! Remove content lock

I want to remove the contents lock I am 41 years

Resolved! Scam Attempt but Different - Need Advice

Hi All Have had a stressful 30 minutes. So i got a call from 0800 079 8586 which appears to be an actual EE number, asking if i'd ordered an eSim. I hung up because i assumed "spam", but when I googled the number it seemed legit. I then got a text fr...

Delete My Account

I Am No Longer Using This Sim Anymore So Would Like My Account Deleted. Kind Regards.

Is this a scam?

My husband received a text today welcoming him back from abroad. We haven't been abroad.