EE Security checks. Why make it seem like a scam? 07973100194

[jjayleeds]

Hi I put in a complaint to EE. I then received calls from a mobile number saying they were EE. They said that they would send me a code and would I read that code back to them? Exactly like a scam. This was the number 07973100194. 07973100194 which is... EE? EE you need to sort your security checking systems out. I'm finding EE impossible to deal with. 

[jjayleeds]

07973100194 isnt listed on those EE pages

[Christopher_G · Accepted solution]

Hi @jjayleeds 

Thanks for the feedback. I can confirm that 07973100194 is one of our call centre outbound numbers. If you're ever unsure or suspect any type of scam, you can contact us directly on 150, or through one of our other contact methods.

Chris

[Christopher_G]

Hi @jjayleeds 

I replied to your other post. Just for anyone else who reads this post: 07973100 is definitely an EE outbound number. 

If you're ever unsure or suspect any type of scam, you can contact us directly on 150, or through one of our other contact methods.

Chris

[XRaySpeX]

@Christopher_G : EE call centres should desist from calling from unattributable mobile nos. To the user they are undistinguishable from a scam.

[bristolian]

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@XRaySpeX wrote:

@Christopher_G : EE call centres should desist from calling from unattributable mobile nos. To the user they are undistinguishable from a scam.

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I'm going to disagree with this, to an extent. On 3 bases (edited after remembering one!)

1: I'm pretty sure that 07973100194 is programmed into the "business caller ID" service as "EE Guide calling" or something similar.

2: If you call 07973100194 there's a recorded announcement to provide comfort & reassurance.

3: Outbound calls from CS are often preceeded by a text message from "EE" advising of (words to the effect of) "outbound call shortly, the number will be 07973 100194"

I think the only way the system could be sensible improved, would be to use "150" as presentation number.

[Christopher_G]

I'll feed this back through to the relevant team, @bristolian. I'm not sure what is involved with doing that, but I think it's a good idea.

Chris