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Cloned telephone number

Hammy1976
Investigator
Investigator

I got a funny feeling that my phone number's been cloned because i've had people call me and text me saying that I ve called them, which I have not. I have also noticed that my minutes have been going down rapidly. When i'm not using my phone. 

 

My phone number is linked to my Google account. My Google information and password has been changed multiple times, which I had not done. It's been changed using my mobile number.

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

Not cloned but spoofed! Your no. has been spoofed, probably by scammers to hide their id while scamming others. The Number Spoofing Scam - Ofcom explains what could be causing this.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Hammy1976
Investigator
Investigator

Can you explain to me why my Google Security INFORMATION has been changed multiple times? And I've even had spam emails sent from my Google email. You can only log in to my email account using my mobile number. Two-factor verification. I think it's called. and I have not received any confirmation asking to log in via text. 

Your Google a/c has been compromised. Nowt to do with EE. Take it up with Google.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Hammy1976   You need  to direct this at Google,  it’s their service you’re using.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

As I said, you need to have my telephone number, which is an EE mobile number, to gain access to my Google account. And as I said a few times, I have not received any notifications, to gain access to my Google Account with my mobile number. 

& only EE has your mobile no., does it? Everybody you've ever spoken to on your phone has your mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP