Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 10947 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 7196 Views
  • 0 replies
  • 1 Helpful

Resolved! Someone’s cloning my number

HiI am getting calls from strangers saying they have missed calls from me and I definitely haven’t called them. It’s really worrying me, wondering what other details of mine people are using. Does anyone have a email address for EE where i contact th...

Raccoon by Visitor
  • 528 Views
  • 3 replies
  • 3 Helpful

Cyber Security Activation via EE App

Hi, I've just migrated over from BT to EE and purchased a Full Works Fibre 36 plan which includes EE Cyber Security multi.  I can see EE Cyber Security on the EE app as part of my plan breakdown but I am unable to activate the feature. When I click o...

MPS54 by Explorer
  • 896 Views
  • 3 replies
  • 2 Helpful

Resolved! Restrictions

I'm trying to remove age restriction.

Ha68 by Visitor
  • 433 Views
  • 1 replies
  • 1 Helpful

GDPR Breach

EE is showing another customer's full details, bills and private information including full address on my account. Is there an easy way to raise this with them as a complaint and huge security flaw?

Resolved! BEWARE: Scam Text Regarding EU Roaming Offer

Hi everyone.Please be aware I just received a scam text from a random number (1111) regarding free EU roaming for being a loyal customer. I already have this and haven’t clicked.Strongly suggest you don’t click the link if you receive!! 

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Text scam

Received a text from 07396 733461 saying my payment had not gone thro and to update my information at ee-services-uk.web.app believe this to be a scam and reported it.

My Number is being Spoofed

I think someone is using my number as a spoof to contact people, is there anything I can do to stop this ? I have had 2 random people today call me saying they have missed a call from me (I havent made any calls yet today)And I had a couple a few wee...

BisquTz by Visitor
  • 14630 Views
  • 33 replies
  • 21 Helpful

Resolved! Another EE account has used my mobile number

A (new?) EE broadband customer has mistakenly put my mobile number in as their own. As such I've been getting non stop texts from EE and openreach about "my" order, engineers coming to fit the smart hub, how the service is ready, and the latest, that...