Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 9162 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 6022 Views
  • 0 replies
  • 1 Helpful

The Dark Web

Hello allI had a notification yesterday regarding my details being on The Dark Web.  I have had my password leaked and I took steps to remove all instances of that password.  No issues since.This notification came up on my CyberSecurity app.  I tried...

Is this a scam?

just had a call and an email from someone saying they are from EE prootions wanting to give me 40% discount off my bill as a loyalty bonus … great but then asked me for personal details …I refused and they offered to email proof of their identity an...

Joolie1 by Visitor
  • 2233 Views
  • 9 replies
  • 1 Helpful

Have I been scammed

HiTook a broken iPhone to genius and quoted £400 to fix.  Walked straight to my local EE shop and asked about getting a new handset.  Fast forward 2 hours and I found myself with two new handsets, a ‘free’ Nintendo lite, a ‘free’ apple watch and two ...

Resolved! Called from 020 8144 6856. Claiming to be EE

Got a call today from this number ‘02081446856’ claiming to be offering discounts for loyal customers. Sounded fairly legitimate but anyway wanted me to stay on the line to give the a code they had sent to my email. I did question that it didn’t soun...

Resolved! scam?

hi, was just called about upgrading to unlimited for £20 a month for a 24 contract or something along the lines of that. Sounded legit at first but i started having some doubts instead. They texted me and emailed me too. I just came to see and just m...

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BC-02 by Visitor
  • 349 Views
  • 1 replies
  • 1 Helpful

Call spoofing

Another type of scam which is on the increase is ‘call spoofing’. We thought it would be useful to explain what it is, so you can better protect yourself from bad actors who employ this sneaky tactic.     What is call Spoofing?   If you have caller I...

Sorcha by Former EE Community Manager
  • 34272 Views
  • 30 replies
  • 9 Helpful

Resolved! Do you trust

Hello, I get an email from sale@eepromotions.netAnd received a call from 02036171991, that she talked about sale iPhone mobail with EE SIM card. Please check this email and let me know about it.  Thank you.Best Regards Mojtaba   

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Resolved! Had a call from 0191 429 0924

Is this number an official EE number. I got a call while working so signal was bad and they couldn’t hear me. But they said they was from EE and sent me a pin to my email? Had a call back since but was worried to awnser