Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Resolved! Sim swap scam

Hi, I believe someone is going to attempt to sim swap me as I have given an untrusted number a security code. Does anyone know who I can get in touch with to help me? Someone on the phone preferably as the chat guides don’t know what to do

Resolved! "Fraud calls from EE"

Hi i've had a call today from this number 03338805846they said they're EEs fraud team and my account has suspicious activity and they've cancelled my sim now and i can't use my number and they're sending me a new sim out. Is this genuine EE or have i...

Resolved! Potential fraud

I have an account from EE showing on my credit history yet I have never bought anything from EE before - so I think someone I know has used my details - I don’t want this to be defaulting and killing my credit score anymore - how do I get this sorted...

Multi-Factor Authentication

I'm sure this isn't a new topic, but I'm keen to understand why EE does not enforce (or at least allow) users to set up and use multi-factor authentication on their accounts to help protect themselves against scammers and bad actors. SIM swapping sca...

Website has been blocked by EE

Hello SupportI have launched a new tattoo website but cannot access it from my EE mobile. How do I get the URL cleared? There's nothing scandalous on there.

Re-enable Cyber Security subscription

I initially enabled Cyber Security and have started using it. However I disabled the subscription and it will end in a less than a month.After giving it a bit of thought, I would like to re-enable the subscription so it doesn’t lapse at the end of th...

Universal Credit EE Help

Hi.I am in receipt of Universal Credit and I have a SIM only contract. Does EE offer lower deal SIM only plans for those on UC? Thank you.x

Resolved! Re: Re: Request for Age Restriction removal

I am over 18

Resolved! Genuine email?

I’ve been contacted twice in 2mins via email giving me a pin. Then told to phone a number if it wasn’t me. (It wasn’t me talking to EE at that time) … is this genuine? The address is no-reply@info.ee.co.uk. The number to call to report if it wasn’t m...

Identity Theft

Hiive been the victim of identity theft, someone took a contact out in my name and had goods worth thousands sent to an address I have never lived at. I have reported it to Action Fraud and filed it with a EE agent: I just got the outcome by email ...