05-05-2025 06:23 AM
I had EETV for few weeks and honestly been awful
Perfect broadbans but having to constantly reset and power on and off to get it to register
This morning i now have MVM900 error where no apps are loading. I have all channels so know full well internet working
Im a broadband engineer so know internet ia fine. Reset this and thatall uodates. Just no connection to eetv box. Someone help or is this national outtage going on??
05-05-2025 08:41 AM
It won't be a national outage - it sounds like your TV box does not realise its connected to the internet fully. Its odd its only effecting the apps but still. I would firstly refresh your connection in settings go to the Broadband connection option and reconnect via there. Failing that I would power off your broadband fully for 3 minutes along with your TV box and turn everything back on and that should fit it. If you are using a set of power line adapter plugs to connect your TV box and broadband box together then a reset of these would also be a good idea.
05-05-2025 12:31 PM
Is it perhaps YVM900 rather than MVM900 error code.
(any EE personel reading may wish to feedback that the error code list on support pages are missing some error code)
You mention a series of issues and doing resets.
Error code explanations often indicate the most likely causes of the error rather than the full range of possible causes.
If you did a full reset then as part of the subsequent ox setup would be an acceptance of various t&c 's including those of Youview. If that was missed then subsequently in use it would create a scenario where some services (eg apps) would not function.
Alternatively there might be a problem at the Youview end if you believe your own in house connections are fine.
I would suggest a further full factory reset and subsequent report each and every fault you subsequently encounter.