Keep getting an error message when trying to change my broadband deal/contract

[cjwmanic]

Hi,

My broadband contract ran out this month and I've been charged out of contract prices for June (it would have been nice had EE sent me an email warning me before it happened instead of after). In any case, I'm trying to get it sorted out - I want a 12-month contract which is closest to that which I was on before (with no extras or landline services). I get through the numerous steps and press continue....only to be greeted by an error message upon reaching the next page. It's the same one each time: "Sorry, something went wrong on our end. We’re working to fix this. Please try again later."

Does anyone know when this will be fixed and/or how I can circumvent this? I do want to be overcharged for a second month because the website doesn't work properly.

Thanks.

[Michael_D]

Hi @cjwmanic 

Welcome to the community.

I know the importance of being able to upgrade when you want to get the price back down.

Have you been able to try clearing the cookies and cache from your browser to see if that helps?

Are you able to try on another browser or device to see if that gets you any further?

If it is still the same, the best option would be to give our customer service guides a call and they can have a chat about the renewal options and get it arranged for you.

Michael

[JimM11]

@cjwmanic If you are having so much trouble call EE CS sales and order that way!