Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44137 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85402 Views
  • 11 replies
  • 12 Helpful

Resolved! HOME BROADBAND DISCONNECTION WITHOUT MY AUTHORISATION

On 17/11/22 i received a text message from EE stating that my broadband disconnection had been finalised, HOWEVER I had not requested this and subsequently found out that EE's systems had been hacked/effected and many customers were disconnected. Thi...

allanstav by Investigator
  • 415 Views
  • 5 replies
  • 1 Helpful

Social tariff

I am trying to get information about the social tariff broadband.  If I change to a company that does have a social tariff will I have to pay to cancel my contract?

Sue8451 by Visitor
  • 4846 Views
  • 4 replies
  • 9 Helpful

Cancellation

Hi there,I have requested for cancellation of home broadband by 2nd week of October for ***************, but could see standing order for next month…Thanks [Mod edit: removed personal details from the forum]

Paying for Fibre Plus, now getting Fibre only speeds.

Been with EE a while now, and I started with great speeds of around 78Mb, and the connection was rock solid.Then, over the coming months I noticed my connection slowly dropping speeds, until it settled on 67Mb, and has been fairly solid ever since - ...

CraigG70 by Established Contributor
  • 803 Views
  • 14 replies
  • 1 Helpful

Resolved! Second router

Hi I have an EE Smart Hub in my front room of my house and I need internet in my new garden office. I have an Ethernet cable in the new office which is linked to the house. Could I buy a second smart hub router to plug in? And if so, how would I set ...

NaomiSK by Investigator
  • 3112 Views
  • 9 replies
  • 8 Helpful

Slow broadband on most devices

I'm having an issue where most devices in my home after upgrading to 500mb speed struggle to hit 100mb wired or wireless. The main items being used are 2 phones, PS5, TV and 1 Chromecast. The PS5 and TV are hardwired but constantly buffer and 1 of th...