Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've just set up new EE fibre broadband. I have existing TP Link wifi extenders that were connected to my old hub, but i have no idea how to connect them to this one. It says to press a WPS button on the router but all i have is a power button. Does ...
Hi I need to return my router from EE- can I just drop it back to any store?
So apparently my bills now come via EE after upgrading via BT.However there is no way to view the bill or the broadband / TV package on the EE website or the app, just details of a mobile sim I have had for around a six months. When I try and link a ...
Hi all,I hope someone can help my sanity with a solution to my Broadband problem, fingers cross I already have EE fast fibre at the house, my contract expired recently and today I spoke with EE to seek a new deal. The advisor was clearly trying ver...
Hi, got my broadband installed on 30th Nov. I could access WiFi controls on the EE app. 4th Dec I added the WiFi enhancer add on which can be access through the WiFi controls menu but the enhancer won’t load. I was told to wait 48 hrs. After that per...
My download speed is over 600mps all other tv channels are perfect but watching TNT sport football is the worst quality I have have ever encountered. EE cannot charge for this service it diabolical
Good morning I received a text at 18.15 yesterday saying someone wanted to take over the phone line at my address. I rang the number given - 03301231105. The Agent advised that it was actually the Broadband that someone wanted to take over. When I...
I joined EE broadband from BT on the 19th august. I would like to change to unlimited calls from pay per call but i don’t know how to do it. I called 150 and it’s not letting them do it yet. Can anyone help please
I have just joined EE and one of the features I thought was brilliant on the advert was that parents can have complete control over 'switch off' times when your children are gaming and it's bed time and set up scheduled timings etc. My EE app doesn...
Hello. Just had broadband installed today. When will I be able to see my first bill on the app?
