Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
The UK National Lottery website thinks I am outside of the UK. I'm in the UK.
Recently joined EE and all working fine. Just trying to work out though, seen lots of ads about Game and Work Mode which would be quite interesting to use. Where do I see these options as they're not in the Android app (latest build).I've seen I migh...
My contract expires on 7 August and currently paying £170 a month. After 10 days, speaking to 10 advisers, 2 of which promised to call back personally the next day to resolve migration issues from BT to EE and 10 hours on the phone I am no further fo...
I have connected my WiFi booster at the bottom of my garden using a Ethernet cable my booster light is blue indicating it’s connected to the internet but I can’t seem to get a connection from it any help much appreciated
We had the New EE wifi Smart Hub Fitted on Monday (29th july). Before i was with Sky and had no previous issues but being a streamer/gamer household we thought the benfits of boosting the wifi while gaming was appealing to us. Since having the wifi f...
Hi all.I am trying to find out if there is a way to pause the wifi signal on a set IP at a set time with a wifi 6 EE router.. ie: 192.168.1.246 is set as static to an xbox, I want to stop that xbox from using wifi at 4pm and resume at 5pm, can I do ...
So bit of a weird issue, that I've only ever had with the BT Smart Hub and now with EE's Smart Hub.On my Macbook, I have Windows setup on Parallels as a virtual machine and have it setup so it should have a different local IP to the host macbook.Howe...
@linkstomembersHi everyone. My new smart hub has arrived and I was told it would be up and running by 6th August. If I connected it today would it work?Thanks.
I was a BT broadband user, but earlier this year I bought a cell phone through EE, and in the process my broadband was transferred from BT to EE. Every month my broadband payment is taken out of my bank account, but I can only see my cell phone bill ...
Features required: MULTIPLE 2.5G ports (not just WAN) and WiFi 6E standard at a minimum (WiFi 7 would be nice) with good MU-MIMO/Traffic management to ensure maximum speeds across multiple devices. 6GHz network band is an absolute must (I believe tha...
