Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84889 Views
  • 11 replies
  • 12 Helpful

Resolved! Plugging in router before activation date

This may be a useless question but just checking before I go ahead and do it.  Activation date was supposed to be today and have no idea how it missed everyone that Openreach workers go on strike today lol.  Would it hurt to try to router with my cur...

IAH123 by Investigator
  • 5237 Views
  • 5 replies
  • 0 Helpful

Issues with Service and Upgrade to FTTP Advice

HiI currently have GFast via EE and the service has been good until the last month-6 weeks when I started to see short drop outs for 1-5 mins fairly regularly.  Pain as I work from home.  At this point worth saying my devices are all connected by eth...

Resolved! Replacement Router Suggestions

Hi all, I've recently been set up with Full Fibre FTTP Broadband through EE. I work from home and however have since noticed that I can no longer connect to my work computer remotely (via VPN) as I have been able to do previously. I've looked through...

lukehook by Explorer
  • 5494 Views
  • 7 replies
  • 5 Helpful

PoE on WiFi discs

We've got EE's Smart WiFi package arriving tomorrow and, because we're currently having work done on the house, we're talking to our electrician about positioning the router etc. He's proposing to use PoE (power over ethernet) for the Smart WiFi disc...

Hat322 by Visitor
  • 671 Views
  • 2 replies
  • 1 Helpful

Intermittent Internet

Moved to a more rural location this month (Oct 2022) and chose EE Broadband. Took out the highest speed possible in this location. After going live 23/09, seemingly very few issues. LG Smart TV connected, iPad & iPhone, that's all, for the moment. Pa...

Dookss by Contributor
  • 1204 Views
  • 20 replies
  • 1 Helpful

Resolved! Ethernet cable… what kind?

Hi!I recently posted an issue with smartwifi discs: couldn’t get Wi-Fi in our bedroom!I’ve now reset and moved all the discs and have used the Ethernet cable to wire in to an Ethernet socket and it now works brilliantly!However, the Ethernet cable I’...

JoCo1 by Investigator
  • 1074 Views
  • 1 replies
  • 2 Helpful

Broadband

Hi there, I currently have virgin media broadband and I’ve just bought an ee broadband bundle will there be any issues with installing it if i already have a fibre line out in? 

Best mid-range router recommendation for FTTP 500?

Hi thereFinally getting FTTP installed this Thursday!!! Will be the 500 package.  Any recommendation for a mid range router to use instead of the smart hub? I'm thinking TP Link AX1500 but given there's so much to choose from I literally don't know. ...

IAH123 by Investigator
  • 475 Views
  • 7 replies
  • 1 Helpful