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WiFi not working

Brose989
Explorer

‎08-10-2024 12:15 AM

Box is the aqua colour my phone can find the network just no connection tried restarting it and resetting it nothing has changing been happening all day 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-10-2024 12:45 AM

Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Brose989
Explorer
In response to XRaySpeX

‎08-10-2024 12:54 AM - edited ‎08-10-2024 12:55 AM

I’m on the all rounder and my box is the ee smart hub (black one)

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Brose989

‎08-10-2024 01:05 AM

What's the state of the LEDs on the ONT?

Steady Aqua on router should indicate a BB connection.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP