Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just upgraded to EE fibre and my Ring 3 plus doorbell won't connect to the new network. Has anyone had the same problem?
We had fibre installed in the village 2 and half years ago and signed up with EE and have been very good.When the contract was up we contacted EE and negotiated a new EE contract. As they tried to set up the new account we hit a problem and EE found ...
Hi,I have a smart wifi router with extender and I pay £10 per month extra. With it came a mini wifi router - does anyone have an explanation for this Smart Router, Smart WiFi Disc, 4GEE WiFi Mini and SIM included2GB monthly recurring data for 60 mon...
I'm currently on the old EE broadband only get 60mb download speeds still have a year left on my contract paying £45 a month for this, Wondering if it's possible to upgrade my plan over to one of New EE broadband deals for a better speed?
I have been using home internet for more than 1 year. No e-mail is sent to me about my membership or my invoices. When I contact them they are not helpful. They say I have to do it myself online. I write the code written on the modem, it does not acc...
Hi All. I have got a 24 month contract with EE for unlimited data for £36 a month and since taking on that contract I have now taken fibre broadband to my home, this I have seen can come with a cheaper unlimited data sim deal because I have got BB.Ca...
What is this for on my bill ? "Pay as you go calls £2.80"
Does anyone know how to determine when my contract ends using my account only? I do not wish to talk to anyone on the telephone. Thanks, Kevi
I've just switched from Sky to EE for my broadband and landline, I've received the router but no home phone, it shows on my order that I ordered broadband and home phone. As there is no home phone turned up I'm worried that come Wednesday when the In...
Hi, we have recently changed our broadband service from Fibre Plus to Fibre 67 Essentials and they sent us out a new router - Smart Hub Plus - We are currently using an E Smart router (White one) - Can we start using the new router even though our ...
