Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just switched broadband from BT to EE, smart hub plus installed no problems., working fine. Cannot get Canon TS3550 WI-FI printer to work no being recognised on my IPAD.
Some reason my internet has been funny and won’t work on Disney Netflix ect even the firestick only working on my phone ? Anyone got any ideas ?
Bought this internet booster as no signal in my kitchen and although get full bars on my phone won’t connect to internet. Any advice please
Joined EE in July. As yet still not received the latest equient. Rang to order as was missed off my delivery/order at the start.Was told the old BT equipment I have is fine and does the job. But I could have the new equipment to try to see if my s...
I know there have been ongoing issues with linking mobile and broadband accounts since "New" EE launched last year, work issues widely reported here.EE claims those issues are now resolved and that "the majority of customers can now use the app succe...
I’m trying to link my broadband account to my mobile account - I’ve tried via the EE App without success being told my personal information is incorrect and also the help via 150. Any help or advice please
I just got a new Bush TV and it won't accept my Router password or wi-fi to set it up help
Similar problem, moved over from BT on Friday 31 May 2024, had 2 Broadband accounts set up on the same address and ID., 1 package I ordered, the second I didn’t, so they’ve cancelled 1 account and left me with another account number that I can’t link...
HiNew to EE and I'm trying to link my broadband to my account on the app but it keeps saying the account number is invalid.I've checked back and the one I am using is quoted on several EE emails so I don't understand thr issue.
I paid my broadband bill but it is still showing as unpaid
