Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just recently had full fibre 159 installed in my home was hoping they would install in the same place as my last internet spot. (Downstairs in the kitchen near the front door ). No idea why. So installed the engineer installed it on first floor in m...
I have received a letter from EE claiming I haven't paid for my broadband.The thing is, EE cancelled my broadband in May of this year without me asking to. I just wanted to finish my current contract which had a few months left. EE set up new contrac...
Hi Guys, I know this is a topic that's discussed alot on here, but its beyond annoying now.In November 2023, we switched from BT to EEs 1.6gb package. Everything was working perfectly until around January 2024, where the speeds dropped and the WiFi C...
Hi - I have just moved from BT Hub to the new EE hub. I have connected 2 POE Access Points (Ubiquiti) but cannot get anything to connect to them. I have factory reset the APs and know they are working as I can see them when searching for WiFi but th...
I'm currently with BT and have their 1Gb Full Fibre package at £80.92 and landline with unlimited minutes for £16.90 a month. This comes out at £97.82 a month.I've been looking at replacing that with EE 1.6Gb Busiest Home Bundle for £64.99 a month.I...
Ive change to ee fibre from bt. Ive swapped the router. This ia the only thing chnaged yet im only getting 90 when i should bw getting 900 wired to my ps5. It was fine before i sqapped the router. Any suggestions?
Think I should start when the problem started...I was with PlusNet with part fibre (FTTC) broadband when on 10/11 July overnight, my router was flashing orange, hoping it was just a temporary issue which it wasn't, I turned it off and used EE wifi ho...
So I'm having to move and turns out the area doesn't have full fibre (apparently) even though Truespeed are there. Anyway, wondering if anyone has piddle poor speeds like 35mb and can effectively work from home and do online gaming with that (only on...
Are pensioners who are Pension Credit eligable for discount on their bill?
I have just set up my smart hub and changed the admin password, within the guidelines it specifies: Manage your passwordYou'll be asked to enter this password before you can access the set-up options in your Hub Manager.Your password is case sensitiv...
