Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi allI’ve never had problems with parental controls until I switched to EE broadband from BT in February.Ive always had parental controls set to filter out obvious adult content and made sure to apply them why I joined EE. Those controls work fine o...
Switched from BT copper line to Ee full fibre and I am not impressed with the Ee hub Wi-Fi, the are home app won’t connect on the iPhone, the Wi-Fi on a 500mps fibre is worse than we had on a BT 50mbs, the kids are now complaining about lag on games...
I recently decided to upgrade my mobile. During the process I found out I had 2 broadband accounts and that I had been paying both BT and EE since Feb 23. When they gave me the new router they had failed to cancel the other one. Several agents told ...
I was with BT for 38 years happy customer. By said they were upgrading me conned they moved me to EE WORST COMPANY EVER.I had the wrong land line number now I have my number backCannot use my land linewhat is smart WiFi???3 minibus none working ring...
Hi all,I have the GT-BE98 connected to the ONT and laptop connected to the router via ethernet.IPV6 was running / working on the smarthub provided by EE but what are the settings for ASUS routers to enable IPV6 ? im on the busiest home bundle if that...
Hiya, Odd question, is there a way to check what devices are using my home broadband at all? Thanks!
Still having a number of issues since I joined EE in June 2024. A number of times a day I have to re set the router as the WiFi just knocks it's self off. Engineer been to the address and have said there's nothing wrong the problem still continues. S...
I have spent over 5 hours on the phone, and still they lie, was told I would get update broadbraod twice and never got, I have never got a confirmation leuiopmentter or email to what services I have, messed up my mobile, finally someone called me aft...
I’m moving out in just over a month- how do I cancel the contract early?
Moved from BT to EE after getting terrible service and being without broadband for weeks but things have got worse must be on my 4th complaint as they cancel the original complaint and pass the buck to someone else and this week had to raise a furthe...
