Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, I have recently logged into my BT, I have seen that BT wants me to “upgrade”to EE. The minimum guaranteed speed quoted is very similar, however EE are quoting a much higher overall download speed than BT ever has.My understanding was that th...
I can’t login to the EE app to view my bill. I have been charged for 2 months already but I can’t log in to the app to check. It says my customer ID is incorrect but I got the customer ID for a gentleman on the phone so it might be correct? any help ...
A friend of ours, an old lady, is moving to shared accommodation and has been told she must pay over £900 for early termination of her EE broadband as there still over 20 months of the contract to run. Has anyone any experience or advice on how to re...
I have just spent 15 minutes trying to cancel my landline. Passed from pillar to post.
I recently switched my package from a Sports into Entertainment and i have gotten a ‘Part Charge’ on my bill i have tried reading about it online and i still do not understand what i’m getting charged for. Any help would be great.
How long does it take from signing the contract until you get your home Wi-Fi connected?They sent me text messages on my cell phone that they were doing work so that I could connect to the home WiFi etc... but it's been 3 weeks and they still don't t...
i can use my landline since moving to digital but now find none of my four phones will connect when i call a service that has no options - which lets face it most companies use ! so called a travel company today pressed 1 for a new booking and got th...
Is it me or is it just an abysmal UX design and a buggy website? the app seems completely useless. Whatever you click on, it takes you to a pop up website and asks to log in again. Whenever I try to go to the shop, eventually, I get error messages. I...
