Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
hello.I reported a fault when my broadband froze and my router light went white (smart hub plus) for a few hours((7 days ago)) it's now back on, however the EE APP says There is still a fault ongoing on the smart hub plus section and also my WiFi en...
I was a happy existing BT Broadband 900mbs fibre customer. I received an offer from EE to switch to EE broadband, with the following benefits that interested me:Wifi 6 routerUnlimited data usage on my mobile1600mbs speed£4 a month lessHaving happily ...
Hello!I gave a broadband order almost 2 months ago. The engineer came on service activation date and closed my order with "success". But I didn't have internet connection on the activation date and next days also. So, I gave a call for fault. They sa...
I phoned to discuss closing my broadband account but got cut off half way. They now sent me a message saying it will be closed today. There is no way to contact them to tell them not to close it yet. Not until tomorrow morning
My BT contract ran out in June and I wasn't offered a new BT contract, just EE. I now have an EE Smart Hub SH31B and 3 x SW30A MESH repeaters. This single-storey house is T-shaped with the Hub at one end of the crossbar, repeaters 'A' then 'B' along...
Does anyone know when the issue with broadband parental controls will be resolved? It’s been a few weeks now it hasn’t worked
the EE system is much more difficult to use than the BT one i simply need to see whats connected how can i get to perental setting can't even see this everything is about this silly community
Hi there, since upgrading and receiving the new Wifi 6 Smart Hub Plus we’ve had a few issues and want to know wether it’s a fault with this router as I have tested my connection with a different router and neither of these current things exist. The f...
Internet connection suddenly dropped. Rebooted and reset the router but still no connection with red light. Any fixes before I contact customer service?
Currently my internet states it is running at 17 ms ping, 16 mbps up (i was promised 30 but anyway) 3 mbps up and a jitter of 5ms. This may seem good but it is too slow so i decided to run a ping test online and it turns out the average ping is 70 ms...
