Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44467 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86200 Views
  • 11 replies
  • 12 Helpful

Xbox high ping and bad gaming connections

Hiwonder if anyone can help. Changed internet provider last year and have new smart hub2(I think, it’s black with green horizontal middle light ). My Xbox is wired and Nat open. But during gaming I get a lot of lag and that makes playing impossible. ...

Resolved! Fresh "about to be hooked up" customer here

Hi there internet!Hope everyone is doing well this morning. So we are eagerly awaiting our installation date..  eek exciting*Cant wait to go from around 14 download speed to around 350 - 450 haha. We are sure gonna feel a difference!A bit worried by ...

mncwf1 by Investigator
  • 437 Views
  • 5 replies
  • 6 Helpful

WIFI range dropping out

Hi, this problem seems to gotten worse over the last few weeks/months. Basically the broadband speed is stable at all times when using an ethernet cable and is fine most of the time via wireless. However, at random times (happens 1-3 times a day) the...

wifiwoes by Investigator
  • 1050 Views
  • 5 replies
  • 1 Helpful

Resolved! Broadband router password

My broadband access username is xxxxxxxxxxxxxx. What will be my password? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

OlegLT70 by Investigator
  • 1080 Views
  • 3 replies
  • 0 Helpful

Resolved! Smart bulbs

I have recently changed over to the new fibre broadband router but my existing smart bulbs will not connect  I have been connecting them to the 2.4ghz band but no luck...have also been sent a replacement router still no luck. My Amazon Alexa smart pl...

Alpina123 by Investigator
  • 1269 Views
  • 7 replies
  • 2 Helpful

Automatic compensation

I ordered my fire connection in September 2022, EE gave me a completion date in early November. It was 46 days later after I have requested updates on numerous occasions, the connection was made. This connection only lasted a matter of a few hours an...

Dod111 by Visitor
  • 402 Views
  • 1 replies
  • 0 Helpful

Waiting over 2 months of broadband upgrade

Was sold EE full fibre upgrade back in October 2022. Told postcode was full fibre ready. Had box etc installed in Nov and still waiting for full fibre to be live. Absolute shocking service from EE. NStill being charged the higher price for a slower I...