Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44259 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85734 Views
  • 11 replies
  • 12 Helpful

Max fibre router

I have max 100 but my router is delayed. Can I use the older EE smarthub instead? Currently supposed to working from home but no internet since Friday AM. EE customer services was absolutely no help..

Jgrattan by Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

issue with internet connection

Hi ever since last night the wifi in my house doesn't seem to be working with any of the mobile devices or tablets, I can't load websites or videos at all. but I have my computer connected via ethernet and it runs perfectly fine. just not on our phon...

Jay1100 by Explorer
  • 337 Views
  • 4 replies
  • 0 Helpful

Broadband

I have moved to UW ages ago and should not be paying a broadband bill. I am no longer with EE for that. Thank you. 

Red light on router

I have problem with router or internet connection after trying everything router goes to green light and after 20/30 sec back to red colour again

Marcin22 by Visitor
  • 414 Views
  • 1 replies
  • 0 Helpful

Ttp

Why does buffering kick in every night at 10:30 and later Doesn’t happen at my sons house whom uses a different provider

Ruttp by Visitor
  • 254 Views
  • 1 replies
  • 0 Helpful