Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44082 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85273 Views
  • 11 replies
  • 12 Helpful

FIBRE BROADBAND

Due to have Openreach engineer visit this coming Thursday (now Tuesday) and router has not yet arrived. Ordinarily this wouldn't be an issue but a postal strike is due tomorrow!! Can Openreach still fit fibre if my router hasn't arrived?

davis887 by Investigator
  • 372 Views
  • 6 replies
  • 1 Helpful

Rubbish range with Brightbox 2

We have recently moved, and there was only one connection point, to bring our fibre into the house. Since then, the range has been pretty poor, from our Bright box 2 router. The engineers who came, to fit our installation, seemed to think that we wer...

Broadband

Hi my broadband isn't very reliable and most days it doesn't even stay connected and now I'm running out data because of this and wish to get this sorted ASAP as I don't wish to pay for broadband that hardly works 

Boradband is too slow

According to my contact, boradband download speed should be more than 150mb. But now it's just about 70mb. Could i call for maintenance?

Chriskcc by Investigator
  • 836 Views
  • 12 replies
  • 1 Helpful

No landline and no mobile phone

Hi everyone. I have no landline , it is dead. I am wondering if this is linked to recent contract renewal with EE. Checked plan it says my landline number is the same as it always has. But have they just cut my phone line and used the line for broadb...

Resolved! Iptv

Can someone please advise me why my iptv doesn't work through my ee hub? No problem with the install in the stick as it works fine when connected to my neighbours sky.Any info appreciated CheersKev

Kevo1971 by Investigator
  • 4392 Views
  • 8 replies
  • 2 Helpful

Internet Interuption

I was online last night at approximately 2100 and updating my Manhattan tv box when my internet went down with no warning. I took a screen shot of my tv which said "WARNING DO NOT TURN THE RECIEVER OFF DURING UPDATING PROCESS, THIS WILL CAUSE THE REC...