Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45748 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89062 Views
  • 11 replies
  • 12 Helpful

BT to EE

Hi Just changed from BT to new EE fibre to then find I out I could have got 3 months free with newest EE .I was advised to cancel new EE and wait for new router  etc . My fibre cable has been installed with current router .Trouble is its terrible and...

sjc501 by Explorer
  • 531 Views
  • 3 replies
  • 0 Helpful

Broadband down in Mansfield?

I have no broadband in the Clipstone area of Mansfield. Tried following the helpline suggestion of texting FAULT, but it just bounces back The website says to text help to the same number (66033), but that bounces back too.The router is showing red, ...

Resolved! Smart Hub Plus not transmitting 5Ghz

My one week old EE smart hub plus has suddenly stopped transmitting on the 5ghz frequency, I have wifi analyser on my AIO and it shows it is transmitting on 2.4Ghz but not on 5Ghz. I have performed a couple of restarts but it has not helped. Any advi...

Latency Spikes - Ping issue when gaming - EE Broadband

Really hoping for some help here, I'll give as much detail so as to try and get a robust answer.I have EE Broadband with a download speed of 70mbps and an upload of 20mbps which is fairly consistent. It's the white smart router.When playing games, mo...

Jonjon1239 by Established Contributor
  • 6716 Views
  • 18 replies
  • 8 Helpful

Can’t cancel broadband due to “open order”???

Ordered full fibre on 26th Oct, which was installed on 15th Nov, not happy with it, so called to cancel, but apparently can’t until 5th of Dec due to an “open order” that I have no idea what it is. The date I’m “allowed to cancel” also conveniently f...

Smernt by Explorer
  • 668 Views
  • 4 replies
  • 2 Helpful

Using a different router to replace the smart hub?

As the title suggests really, I've had no end of issues both wired and wirelessly (Mostly major ping spikes when gaming) for the past year or so as my post history can show, so I'm wondering if I'm able to buy a router and use that instead?At my old ...

Jonjon1239 by Established Contributor
  • 6585 Views
  • 6 replies
  • 3 Helpful