Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Could someone advise me please, what is the function of the WAN socket when the Hub is connected to the ONT? And does this function change when DHCP is turned off?Many thanks!
Today I moved over to EE broadband from BT broadband. read all the info, switched of my BT router, installed the EE router and then realised all the phone numbers are kept on the router now. Duh.So I reinstalled the BT router but too late as all the ...
We have just had an EE Smart Hub plus along with a Smart WiFi Plus 2519 (wifi extender) installed. I have had problems with the WiFi reaching an EV charger located externally to the garage.According to the router web page the EV charger is connected ...
Hiam awaiting an installation of BT/EE , it will take 12 weeks, I have been purchasing data sims EE and using in a router, all good , videos and wattsapp fantastic but turning out to be a-bit expensive, so have been given an EE mini hub - the hub pic...
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I have recently transferred from BT to EE and had a credit balance on my BT account will this automatically transfer over to my EE account ?
Broadband down since Sunday - now on day 3 of no service…can anyone / ee relate…?Having to take steps with another supplier to get service. EE have simply shared its down with nothing more…Feel I am being forced into a scenario whereby I am having to...
Is it possible to revert back to my old BT landline number after transferring to EE? When I agreed to transfer, the sales guy didn't say I'd have a new number, I just assumed it would be the same number. It's been a few weeks now, is it still possib...
I have recently been switched to EE from BT broadband. I have not received any activation emails to register/login to my new EE account. Please can you help. Many thanks
What time on the broadband contract end date does the broadband typically stop working? Is it midnight eg if end date is 8th the broadband will cut off as the 7th ends and hits midnight of the 8th? Or does it still work on the 8th?
