Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently been switched to EE from BT broadband. I have not received any activation emails to register/login to my new EE account. Please can you help. Many thanks
What time on the broadband contract end date does the broadband typically stop working? Is it midnight eg if end date is 8th the broadband will cut off as the 7th ends and hits midnight of the 8th? Or does it still work on the 8th?
I have returned all old units requested by BT, how do i send them the confirmation that it has been delivered, thanking you advance
BT offer this facility so presumably EE could too?
My experience with EE / BT so far.Ordered Full Fibre Essentials on 17th July 2024, received various emails re confirmation of order (number 1) and of install date and also from NOW and Netflix.Then Order marked complete.New order raised, (number 2) t...
Does anyone know what SMB protocol EE Routers use please?I have an EE Smart Router.I used to play my music library via a separate hard drive plugged into the USB port on the back of my router. This then gave me access to play 000's of songs via sonos...
My Broadband is always blinking amber. It never has internet connection. What can I do? I always switched it on and off but no remedy. It has never very work for me. I usually use my phone internet Hotspot..please help
BT sent me an EE router when I renewed contracts in Jan 24 - a ‘SH20a’. Now I’ve fully transferred to EE services, EE has sent me a new EE router - a ‘SH31b’ … same shape, but bigger physical dimensions. I’m presuming due to the numbering that the re...
charged £10 a month for a bonus router that can’t even be plugged in doesn’t connect when it’s next to the actual WiFi router
Hi axelblaze, did they give you a solution to this? My mother in law is having the same issue - we managed to get a phone connected for an hour but then disconnected when we added her laptop - and actually started over the weekend similar to yourself...
