Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just setting up wifi extender but light won’t turn aqua but stays solid blue Is extender faulty -have done factory reset
Hello So, around a month ago i was experiencing big issues with my router on the 900Mb plan, kept losing connection randomly each day so they suggested i can upgrade the package and should go to the broadband built for gaming etc 1600Mb package as i...
Last Friday, we eagerly upgraded from 72mb EE internet to Full Fibre Gigabit (900) and have had nothing but issues ever since. We already had a Smart Hub Plus SH31B so EE didn't send new equipment.We are seeing terribly slow speeds, EE's speed test w...
It's ridiculous that there isn't a 24/7 chat or help! Paid my bill hours ago and my broadband still isn't on and I'm now left all day/night with no way to watch tv or anything truly shocking from such a big company.
I don’t have internet connection
Hi,I’ve been experiencing an ongoing issue with downloading my broadband bill since at least April 2024. Both the EE app and the EE website fail to let me download my bill. On the website, I encounter an HTTP error 403, indicating that my account doe...
Hi my Internet has been down all afternoon I have tryed turning it off and on but it's just flashing blue.
Hello all,Quick question, i renewed my broadband and phone contract. I was told over the phone that the broadband and phone services were merging with EE. I got a new contract all was fine, I was told it would all be signed over within a few days and...
