Returning equipment

[robh661]

I took delivery today of my New EE Smart Hub and Smart wi-fi disc, when I went to box up the BT hub & Disc in readiness for the Jiffy bag to return the equipment, I found I’d lost the wi-fi disc box.

Do I need the box or will the Jiffy bag be sufficient.

Thanks in advance.

[James_B · Accepted solution]

Yes, that will be fine, @robh661 🙂

James

[robh661]

An odd thing happened today, when I got home, I had 2 jiffy bags posted, that isn't the problem, the question is, does it matter which one I use, as one had an EE logo on the returns letter inside and the other had a BT one.

[XRaySpeX]

Use the 1 that goes with the kit you are sending back.

[robh661]

Thanks, I didn’t think switching from Full Fibre BT to New EE Full Fibre, would create so many headaches. 

[XRaySpeX]

Then just look at a few of the threads in this forum.

[Keepongoing37]

Hi James

We received new EE equipment over 2 weeks ago, having swapped from BT and it is all connected up successfully. BUT we havent received any return address bags, nor is the option to return equipment or request a bag showing on either account, EE or BT.

Do I assume that they dont want it back? I cant find any info as to who to contact about tis other thn hanging on a phone ansd event then none of the options fit. I am pretty sure that although most of the equipment predates 2019 the booster on the landing post dates that. I dont want to get an invoice for stuff I am happy to return and in any case would want it to be recycled.

Thanks

Claire

[XRaySpeX]

@Keepongoing37 : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

[Keepongoing37]

Thanks for the reply. I ended up phoning, good job I did as there was a problem with our account! We had two set up on EE post the BT swap for some reason and that was why the return hadnt been set up and why there was a message on the account saying we cant dispay your bill at the moment, please try again later. After a lot of listing to music and two very pleasnat and helpful staff all was sorted.

You have to admire the folk on those phones all day. The two people I spoke to hear were friendly and helpful - and very patient!!

Claire

[Leanne_T]

Hi @Keepongoing37 

Thanks so much for coming back and letting us know. 

I am really pleased the team were able to help 🙂

Leanne.