Returning kit

[mattnesbitt16]

The communication from this company is a joke. I have had to return 2 pieces of kit - 1 faulty, another sent by mistake (following 2 mis-diagnoses). Then a week later, I get a bag to return the kit FOR 1 of the items. And a call asking if I need a home visit from an engineer.

Well done. 

[Rach_H]

Hi @mattnesbitt16,

Welcome to the Community!

I'm sorry to hear about what has happened here. Were the team able to look into why this had happened when you spoke with them?

Rach

[Peterb7121]

My experience of contacting EE guides is totally the opposite.  I had a couple of kit failures recently and apart from, say a 5 to 10 minute wait for a contact, I have been able to assist in identifying the fault, had replacement sent within two days, followed up by a request, and a postage bag, to return the kit.

Just a thought... I hope you get sorted soon.