Smart Hub Plus poor Ethernet Speeds

[Colesey]

Plugged my laptop into my Smart Hub Plus via Ethernet earlier this evening and simply cannot achieve speeds of over 370 mbps (900mbps package). I have tried all 4 LAN ports and they all produce the same results. I have switched from Cat5e to 6 to 7 and this has no bearing on the speed. Plus I’ve reset the hub and power cycled it and this has no effect. I have checked technical logs and there’s nothing unusual. Any help greatly appreciated as I’m tearing my hair out!

[Mustrum]

@Colesey   have you logged onto the router and looked at the WAN connection speed, are to able to confirm this is 1000Mbps?

What devices are you testing with, have you looked at the connection speeds, and what test are you testing to?

[JimM11]

@Colesey What mode is your laptop operating in, if for instance say its a windows laptop, your running in battery mode with extended operation, then your cpu speed will be turned down, and this will pull all other devices with it. You can see that in resource monitor operation of your laptop!

Cable has nothing to do with anything, a 6foot cat 5 cable will do 1Gb/s on a home network, very hard to even get cat 5 now a days anyway, the specs of cable if you look at them are all guidance, cat 5e 100m to Gb/s, what do you think a 2m cable does.

[Colesey]

@Mustrum yep 1000mbps link speed, I’m getting the full 900mbps over WiFi so knew that wasn’t the issue. 
I’ve only tested with my laptop as that has a 2.5gb lan port that should be able to handle the 1gb connection with ease. I’m thinking there’s an issue with my hub. 

im just using ookla to test the speeds.

[Mustrum]

@Colesey   OK thanks, I guess you don't have anything else with a 1Gb LAN port you could test from?

Is it perhaps one of those USB to LAN connectors?

[Ewan15]

Hi

Ethernet cable is a red herring as CAT 5e will do 2.5 GBps unless we are talking long cable runs.

Try doing a speed test on Cloudfare - https://speed.cloudflare.com/ 

You get a lot of analysis of what is going on with your connection.

Do you know that your LAN port will run at 2.5 gbps?

[Colesey]

@Mustrum nothing to hand at the moment unfortunately to test with. Should have access to another laptop later. 

[Colesey]

@Ewan15 Cloud flare says I’m running at 420mbps, 0% packet loss, everything looks fine.

[Mustrum]

@Colesey   are you using the browser version on Ookla?  There is a Windows version which they guide you to, it seems to work better at higher speeds.

[JimM11]

@Colesey You have not answered the Usb to 2.5Gb/s adapter, is it one of those. If on a usb2 port then that is speed limited to 480mb/s. Or the usb may not negotiate the port correctly.