Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello, I cannot figure this out. My son has a brand new gaming pc. When you switch it on, it consumes the wifi in the house. -We only get 35mbps top anyway, but it drops to 7-10 when the pc is on. Turn it off and we are back to our max speed.I have s...
I moved from BT to EE Broadband in early March 2024 when my BT contract ended. Unfortunately they had to move me to EE apparently and I’ve had issues with customer service ever since. I was unable to see my broadband bill as they couldn’t link my EE...
Hi Guys Still having a few issues with dropping of internet upstairs intermittently. Spoke to EE today and they have arranged an engineer to attend. I have been looking at possible options of WiFi enhancer with EE but unsure of this will help and wha...
Hi please can someone help me. I have no phone and just using email for communications. I moved into a new property on the 24/6/24. I did miss an appointment with the engineer, as i was floating from two addresses I told them I hold my hands up I mis...
So I had my Openreach ONT replaced for a 2.5gb version Wednesday last week. Minus a blip Wednesday afternoon the speed tests had been 1.6gbps upwards until Saturday night. since then I've dropped to 160mbps to 230mbps from the network to the Superhub...
Yesterday I was called a customer's premisis, as they could not connect a new device to their newly installed smart hub. When I arrived they said that none of their devices could not find the SSID listed on the card at the back of the router. They sa...
Read more Hello All. I've been with EE many many years now but it seems my home hub is struggling to connect.So I rang the help line from a phone number on the website but the person on the other end so it shows there is only a BT line and home bro...
Hello there I have just had an SH31B hub installed and am looking for an extender upstairs. I have read posts saying that I need an SW30A extender but cannot see where I can buy one. Does EE sell them? EE also recommended a TP Link extender but I am...
Hi I to moved from Bt to EE what BIG MISTAKE that was adviced to move to full fibre EE so move broadband,tv,landline and mobile that was in January 2024 still trying to sort mobile out but now cancelled the TV and landline they just did not work on...
