Broadband router reboots

[Kriesch]

Can anybody tell why my router cycles (reboots) everyday at the same time (9pm)? Are these planned outages?

[Mustrum]

@Kriesch   Very unlikely to be planned outages, more likely to be some kind of local interference. 

Does anything happen at that time, do you have any timer switching something one then, could it be street lights, or maybe local business turning lights on?

In the mean time, which router do you have?

Are you able to log into it and share the WAN activity log? We can help more if we know which router.

Hope this helps get you thinking about something that may help us narrow things down.

[Kriesch]

Hi Mustrum,

Thanks for your response.

We did think that it may be linked to a local event, but there  isn’t anything obvious that happens at that time.

The router is an EE Smart Hub.

How do I check WAN log?

Thanks, Kriesch

[XRaySpeX]

Do you really mean it reboots itself (v. unlikely) or just that it keeps reconnecting? What colours are the light sequence when this happens?

Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

[Kriesch]

Hi XRaySpex,

thanks for your reply.

It’s not a cold reboot, it appears to be a warm reboot, like it starts the connection cycle.
The sequence includes flashing yellow, then flashing blue then constant blue when reconnected.

I’ll get the data asap.

[XRaySpeX]

That's a re-sync, not a reboot. Just the line going down for some reason.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Romkin]

Mine does the same everyday, what I have noticed is that the time is the same as some of the scheduled groups time of internet connection to be off

[JimM11]

@Romkin Is there anything showing in your event advanced log?

[Romkin]

Nothing unusual, only that devices been reconnected

[JimM11]

@Romkin What router do you have? If the latest EE Smarthub+, then 1st screen Status will have values something along these lines, if you are having reset's then network uptime will be the one that will show! How does yours look. If you think that parental controls are causing, if you look at the screen after your block then see if the value is changed.

Downstream sync speed: 47.38 Mbps

Upstream sync speed: 9.87 Mbps

Network uptime: 3 Days 0 Hrs 22 Mins

System uptime: 3 Days, 0 Hrs 24 Mins

Edit: If you are on the new EE then click the link below and send the text from a mobile registered to the account, link explains.

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