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Received a text message - "hub connected isn't supported for this service"

parg
Explorer

Before recently switching to EE I verified that I could use my own router (TP-Link Archer VR2800). I have previously used this router with BT and Vodaphone with no issues.

The switch went well, everything is working just fine.

Then today I received a text from 66033 stating that:

"Hi EE here. Your broadband is live, but the hub connected isn't supported for this service. Please use the EE hub provided. Help is available at ee.co.uk/help/broadband/hub-support"

Can I safely ignore this?

Thanks!

3 REPLIES 3
JimM11
Community Hero
Community Hero

@parg Don't see why not, it is an old Tp-Link one now, they may have liked to have seen there own hub on the connection just to verify you had changed over, but if you are happy, do not require any kind off DV Landline in use then just use it, be aware though your TP has reached the End of Life stage with them now. Always a good IDEA to throw the ISP's on, get it all FW updated / working and then put it back in the box, you need EE's help for anything then your TP-Link needs to get off the connection as EE can do nothing for you help wise. 

Edit:- do not want to supply you with any bad information, but i suspect as similar possible for you i had the switch 3am sky to EE. did not do the changeover hubs till later that afternoon, but once i did or it may just be pure coincidence got two e-mail's from EE to start and confirm the billing process etc. if you have those you may just worry about nothing then. EE did temp at 3am take over the Sky hub as the wan was assigned and the dns servers also to the EE world.

Hi @JimM11 

Thanks for the reply - yup, the VR2800 has hit EOL 😞 Not a fantastic router but has served me well over the years and I'm procrastinating about replacing it...

I'll ignore the warning and see what happens. Might hook up the EE router and get it working, as you say, probably a good idea.

Cheers!

JimM11
Community Hero
Community Hero

@parg Tp not a bad router probably does everything you need especially if on a copper vdsl connection, if you do stick the EE one on, will goto the Aqua light, may do a FW update followed by a reboot, once it's all sorted just pack it away and not bother about it in the slightest.