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Broadband router reboots

Kriesch
Investigator
Investigator

Can anybody tell why my router cycles (reboots) everyday at the same time (9pm)? Are these planned outages?

17 REPLIES 17

No, its not resetting netwirk at the start of the schedule. Here is screen

1000015541.jpg

JimM11
Brilliant Contributor
Brilliant Contributor

@Romkin Have to wait for your screen to be approved, will review as soon as it happens.

JimM11
Brilliant Contributor
Brilliant Contributor

@Romkin Network uptime was reset, look in advance settings, technical log, and events. use the current uptime to work back time that the reset happened from your actual time that you do the check, see what/if any event is displayed. If wan0 is around that time, then external fibre reset due to external issue, outside your control.

Yes I do understand that this one is not related to my disconnects, as I get text's from ee confirming a problems at differents times. But the problem I get is not related to it. The problem I get is something to do with app or programming made by its creators I think. I have changed schedule settings to a different start time, so now it does it at new time, but stopped doing it at the time with an earlier schedule settings..

JimM11
Brilliant Contributor
Brilliant Contributor

@Romkin When your schedule is set time wise this evening, can you observe the led on the router for a change of state? Also re post a new pic as you have with updated times. You haven't set a schedule for the router extender per chance have you?

Led color doesn't change. I do have extender, but its not recognised as extender by router siple as normal wifi device. New screenshot

1000015696.jpg

JimM11
Brilliant Contributor
Brilliant Contributor

@Romkin Will review the screen shot when it becomes available and approved for viewing! If you get time can you see what version of the app you are on last check was 5.46.0.

JimM11
Brilliant Contributor
Brilliant Contributor

@Romkin I can see your picture now, and the router is not resetting, you would appear to have something going on with how the schedule is operating, wither that be a specific group operation, a specific device operation or you are selecting to switch the wireless of completely, do not use or require to have any parental controls applied on my system. Can you take a look and post what/how your scheduled settings are set. Help guide also below if needed.

Using Parental Controls on EE | Broadband Help | EE