WiFi 7 & Landline

[Samji]

Hi. I was hoping to migrate from BT to EE today. However, despite suggesting that WiFi 7 (at 1.6gb) would be available on EE, no such package was on offer. Is this because I want to take my landline with me too? Any idea when this combination would be available? Thanks

[XRaySpeX]

DV (& EE TV) are not yet available on the EE FF 1.6 Gig plan. Which plan & router are you being offered?

[Samji]

Hi. I’m being offered the WiFi 7 but only if I take that without a landline. That means I need a separate contract which then becomes more expensive combined. Thanks 

[XRaySpeX]

If you take the 1 Gig or less plan you can take your landline no. with you.

[Samji]

The trouble is that I want the faster one. 

[Samji]

I think this is more of a question that EE needs to answer. Are they planning to provide WiFi 7 and landline as a package, so that I can migrate from BT? Thanks 

[GosforthUK · Accepted solution]

I had response from Complaint team yesterday, and not...

They still don't know, when it will be available EE TV or DV Landline on 1.6 Gbps package, regardless which router (SmarHub Plus Wifi 6 or SmartHub Pro Wifi 7) You have...

From my understanding, 1.6 Gbps "Busiest Home Broadband" it's on new, separate system, which causing a lot lot trouble all around (including not accesible some parts of website, errors, wrong info displayed)... It's shame, as whilst this was acceptable year ago, now, when effectively it's full service, not trial, it should be polished already... but it's not...

[Matt_124]

I think there's a bit of confusion here with the WiFi 7 component. WiFi 7 is available on all EE Broadband packages equal to or above 150Mbps and up to 900Mbps as an optional extra at £10pm, so WiFi 7 factually is available with Digital Home Phone. But not the 1.6Gb package (aka Busiest Home Bundle.)

Calling the package "WiFi 7" is only going to lead to confusion for yourself, customer services and other users who do not want those higher speeds but want to avail of the benefits of WiFi 7.

The issue is the 1.6Gb package (which happens to come with WiFi 7) is not currently available with Digital Home Phone or EETV as it is currently on a separate ordering and service management system to the packages up to Full Fibre 900. 

The 1.6Gb package is also officially only available to new customers to BT/EE, so the route being used for yourself is not typical to normal BT to EE migrations.

[Samji]

That's very kind of to enquire.

Thanks so much.