Poor service and calls never returned when promised

[Neoone1]

No one will give me a straight answer and conflicting information being passed round to incorrect teams getting no further forward.

This is an all round poor service

All I want is the broadband speeds I was promised.

In the space of 5 months I have had:
14x engineer visits
3 xONTs & 4x routers
Currently service is stable but for how long?

I keep being promised call backs but no-one ever does?

[Northerner · Accepted solution]

Hi @Neoone1 

There is no account access on these forums. 

You can complain below and I suggest you do so.

https://ee.co.uk/help/contact-ee/complaint

Thanks 

[Neoone1]

Thankyou

Complaint submitted