Not received a confirmation email for broadband order

[Carrie2013]

I've not received anything from ee with confirmation of my broadband order. It's already been cancelled once with no explanation!! I've got open reach booked in front Monday but not router or anything has been delivered yet

[JimM11 · Accepted solution]

@Carrie2013 You should be able to see the order status on your EE account, delivery notice would be out about now, with package Fri/Sat delivery for your Monday install. Go check your account.

[Mustrum]

@Carrie2013  Have you spoken to customer services?

No one on here has account access, so will not know any details from your order.

[XRaySpeX]

You should receive your EE kit 1 - 2 days before install by Royal Mail.